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“Fantastic hotel, great service”

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AC Hotel Chicago Downtown
Ranked #67 of 188 Hotels in Chicago
Certificate of Excellence
Newcastle, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic hotel, great service”
Reviewed 27 April 2012

Really had some low expectations with this hotel. But my oh my did it suprise me. Wonderfull quick check in, very helpfull service from the big guy at reception. The room was huge, for normal city centre standards. It was clean, and a nice a layout. For the price it was a bargain. But what exceeded it was the little things, like free wifi, the front desk offering to print my boarding passes without a charge, free use of the computer room, free newspapers, etc ... just a great hotel, right at the centre of Chicago. If you can get this hotel at a decent deal, book it!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShabnamA_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 30 April 2012
Dear Shabnam,
Thank you for taking the time to share your experience while a guest at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel during your visit to Downtown Chicago. We hope to have the opportunity to serve you again on your next visit to Chicago.
Best regards,
Mary Orlando, General Manager
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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nyc
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 April 2012

For the price (reasonable compared with other hotels in the area) it was clean and had an extremely comfortable bed. There was a small gym where you could get your cardio in. Great place downstairs to get breakfast or lunch. Close to most major attractions and just off Michigan avenue. Coffee maker , microwave and fridge were great touches. Staff was warm and Eager to assist. Bathrooms were very basic-- a larger towel would be useful.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wacawaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2012

Firstly I challenge anyone to find a hotel in downtown Chicago that can compare with Four Points for value for money, location, freindliness of staff and quality of accomodation.
We stayed at the Four Points at the begining of April 2012, afetr a relatively short drive (go airport express, good value), from O Hare we arrived at the hotel and were greeted by smiling freindly staff who made checking in quick and easy and even supplied a map of the area, you need to use your room key to operate the elevator which is a great security measure.
We were on the seventh floor, there's a fitness room and pool (with a spa) on the fifth, which were both spotlessly clean. We were extremely pleased with our room, again spotless and big! you get much more room for your money as opposed to say New York.
With this being our first visit to Chicago we were keen to visit the sights, and thankfully due to the superb location of the hotel this made it so much easier, we were able to walk nearly everywhere except the United Center (to see the hawks) and Lincoln Park where we visited the zoo which we couldn't believe was free!! a super day out for the family, only being one street away from The Magnificent Mile meant that taking a leisurely stroll you were in the centre of downtown before you knew it. The cabs were cheap and drivers friendly and courteous.
The hotel staff were more than happy to arrange cabs and even sorted out our transfer back to O Hare.
I cannot reccommend this place highly enough it was fantastic, and worthy of all the positive reviews posted on this site.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GN6586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 24 April 2012
Dear GN6586,
Thank you very much for the wonderful review of the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel for your stay in Downtown Chicago and are happy to hear you had a great time in our hotel and city. We hope to have the opportunity to serve you again soon when your travels bring you back to Chicago. Thank you for staying with us.
Best regards,
Mary Orlando, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
US
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 April 2012

This is our go-to hotel when staying in Chicago. The location of the hotel is fantastic, a short walk from the Millennium/Randolph train station and one block off Michigan Avenue. The doormen are tremendously kind and helpful. The rooms are a bit run down but the beds are comfortable and we have never had maintenance issues (outside of slow draining tubs). The pool area and exercise room are nice and towels are always available. There is an outdoor patio next to the pool that is quite nice as well. The front desk staff has been hit or miss but has improved over the years. We have also found this has become a bit of a "party" hotel. In the mornings, many of the rooms have cases upon cases of empty beer cartons outside for housekeeping. However, we have never had to complain about noise. The free wi-fi is key to the advantage of this hotel. The sushi restaurant is wonderful, some of the best I've had in area. This was a terrific surprise. My biggest complaint is that housekeeping only leaves you one bar of soap. So you must take the bar from the bathroom counter into the shower with you and then return it so you can wash hands. a pretty trivial complaint. We have stayed at the Westin, Sheraton Towers and W - but always have come back to the Four Points. We will continue to use this our weekend getaway hotel.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dani_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 23 April 2012
Dear dani_travel,
Thank you for taking the time to share your experience during your recent stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you enjoyed your stay with us and appreciate your comments and recommendations for improvement. We look forward to welcoming you back when your travels bring you back to Downtown Chicago.
Best regards,
Mary Orlando, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 April 2012

Excellent staff and good location help out this hotel. It was a good hotel for us as we do not need someone fawning over us at a hotel. The things that are important to me are location, friendly staff, comfortable bed, and a hot tub. This hotel has all of these as well as beiing well staffed.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ziggypop58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 19 April 2012
Dear ziggypop58,
Thank you for sharing your comments regarding your recent stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We apprecitate your "four star" rating of our hotel and happy to hear you enjoyed your stay with us. We hope to see you again soon when you return to Downtown Chicago.
Best regards,
Mary Orlando, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AC Hotel Chicago Downtown

Property: AC Hotel Chicago Downtown
Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price range (per night): ₹ 11,730 - ₹ 31,689
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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