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All reviews continental breakfast yogurt public house kinzie street cocktail hour evening reception free happy hour every morning boutique hotel the river donuts hard boiled eggs elevator lobby house of blues within walking distance brick wall downtown chicago
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Reviewed 5 October 2018

What a surprise! Amid other larger, expensive hotels this is a little jewel. It's just north of the river on W. Kinzie. Boutique style, only 6 floors, Quick, very easy check-in. Free hassle-free wifi. A nice happy hour 5-7, beer wine and snacks in a comfortable setting. The included continental breakfast had a good variety. The rooms were clean, new and well equipped. The bed and pillows were very comfortable. There wasn't much a view. Nice selection of toiletries, plenty of towels and the bathroom was modern. There were a few strikers outside, but they were polite - hope it works out for the hotel and them. The Kinzie is a great spot.

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Service
Thank Bob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinB9018, Manager at Kinzie Hotel, responded to this reviewResponded 6 October 2018

Dear Bob J,
We love that you called the Kinzie hotel a "little jewel" in the middle of several large-chained hotels in the area. We love to be a little bit unique and different and provide our guests with an amazing location and a lovely, warm experience. We are delighted that you found the hotel clean and comfortable and we hope that you will return to Kinzie next time you are in Chicago. Thank you for passing on this great feedback.

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Reviewed 4 October 2018

Staff was amazingly helpful and very attentive. They were contending with the strike of the hotel staff and it extremely overwhelming for them. The noise and disruption of the protesters at the front door of the hotel was obnoxious to say the least. I would most definitely have asked for the 6th floor had we known this was going on. The staff that worked, really worked to make everything exceptional for our stay. They were great to provide recommendations for sightseeing, dining, travel, etc. Loved the happy hour daily.

Thank you for your dedication and going the extra mile!

Room Tip: Dont get the alley, its really noisy, ice machines are only on 4,5,6 floors
  • Stayed: September 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Irene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinB9018, Manager at Kinzie Hotel, responded to this reviewResponded 6 October 2018

Dear Irene M,
We really appreciate your warm and understanding comments about the staff service you received. During this difficult period in Chicago, our team are committed to working harder than ever to ensure that the Kinzie service and experience is withheld to our high levels. Thank you for your lovely feedback.

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Reviewed 3 October 2018

We have stayed at the Almalfi and now the Kinzie for 10-11 years. We come to the city to see friends, and go to shows. This location is great. But this past August experience put it on a list to rethink another visit. While I appreciate the need not to have to waste so much food for the breakfasts on every floor, the one in the hospitality room doesn't come any ways near as nice. And the website still says that there is a breakfast on every floor! I was treated poorly at checkout when I commented that the website is very confusing when I tried to book online directly with the hotel--not another "booking" website. But I couldn't find another way to do it. The gal there just blew off my comments as unimportant, and interrupted me several times to answer questions from other people. There are other hotels in this neighborhood that we will look at for next summer.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cnesje1113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinB9018, Manager at Kinzie Hotel, responded to this reviewResponded 6 October 2018

Dear Cnesje1113,
We immensely appreciate return loyal guests at the Kinzie Hotel. As a smaller, boutique independent hotel it is imperative that we keep our existing ties. Our hotel prides itself on a personalised level of service and there is no excuse not too provide full attention every time. We will review our website and also review your profile to contact you. In the meantime, please call me at 312.395.9021 in an effort to retain your loyalty from the past decade. Martin B.

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Reviewed 27 September 2018 via mobile

Went to the river north area to visit friends. Also to see a show and eat dinner. The hotel staff was on strike. The rooms were immaculate, the staff was well trained and made our stay wonderful. Parking was 64 dollars a little steep for a farm boy from Wisconsin

Stayed: September 2018, travelled with friends
Thank doug2110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinB9018, Manager at Kinzie Hotel, responded to this reviewResponded 27 September 2018

Dear doug2110,
Thank you very much for your amazing review. We are delighted that you had an amazing time in River North meeting friends and enjoying a show and dinner. There are so many world-class options. Thank you for highlighting the immaculate rooms and the service by the team. We hope you can visit us again when you next come in from Wisconsin.

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Reviewed 26 September 2018

I enjoyed my stay @ the Kinzie. I was especially impressed with the staff. The local hotel workers union was demonstrating at several hotels the weekend I visited. When I first entered our room, and discovered the picketers were audible from the room-- we requested a room change and the staff responded immediately. They were extremely helpful with directions and always remembered our names, which I appreciate.

  • Stayed: September 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank mary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinB9018, Manager at Kinzie Hotel, responded to this reviewResponded 27 September 2018

Dear mary m,
Thank you for your kind words and great feedback towards our team. We are delighted that you enjoyed your stay with us. With the current protests affecting the city's hotels we are highly proud of our team, performing their duties excellently to ensure our guests' needs are met. We appreciate your great feedback and are glad you were recognized and assisted.

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