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“First class hotel”

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The Peninsula Chicago
Ranked #3 of 190 Hotels in Chicago
Certificate of Excellence
New York City, New York
Level 6 Contributor
99 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“First class hotel”
Reviewed 3 April 2012

In a city with a number of excellent hotels, the Chicago Peninsula is one of the very best. While it may not have the very best location, it is a the place to stay when in Chicago.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank Sanibel_Frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,471 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (248)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
Reviewed 3 April 2012 via mobile

In as few words as possible, you will not find a hotel in Chicago with better service. I had organized a meeting to be held here at the end of march, and from the first call back to the bellman on the way out, every interaction with the hotel staff was pleasant, professional, and comforting, all at once. Truly the hallmark of good service.

I had the good fortune to be working with Jennifer who was a wonder in assisting me in organizing the logistics of our meeting, and thinking of the small details that really made it stand out. Amanda was likewise a wonder to work with, and helped deal with several last minute changes to the dinner we had planned at the Shanghai Terrace.

Regardless whether you are visiting Chicago on business or leisure, The Peninsula is a fantastic hotel downtown. Beyond its excellent service, and truly friendly people, the property is gorgeous, the rooms are huge, and the location is ideal. Highly recommended hotel.

Stayed March 2012
Helpful?
Thank 11erik11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
Level 4 Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 30 March 2012

Stayed at the Peninsula last week for 3 nights with my husband. Let me share some observations:
-Excellent location: Right next to the Water Tower. Mag Mile shops for all tastes- Saks, Niemans, Macys down the street. Cabs were never an issue, and being that the entrance is on Superior Street, it’s not crazy or overly populated trying to get in and out.
-Outstanding Dining Options: We had a chance to sample all but one of the dining options. The traditional Asian restaurant, while not the best interiors, had incredibly elegant food with good size portions. Food tasted exactly like a 5 star in Asia. Not cheap this one, but well worth it if you like traditional Asian flavors. The restaurant connects to the Terrace which will open in early May and looked like a fabulous place for drinks and apps. The Bar (the hotel bar is called, yes, the Bar) is always a favorite spot in Chicago for its luxe interiors and fantastic wine list. The food was good too. Room service was great. There is also a French café at the ground level by the entrance which was the coziest place with a mix of locals and tourists. Amazing quiche and deserts! Perfect place to grab some coffee, a bite to eat and read the paper before heading out for the day. We did not get a chance to try the Lobby restaurant for a full meal; but tried a sampling of dessert from the Chocolate Buffet offered on weekends, and it was devine!
-Service is 5 star: Like the food, the service is outstanding. From the doormen to room service to restaurants, sincere and polite service to beat most Four Seasons in the US.
-Rooms need some sprucing up: This was the only arena I thought the hotel lacked. Although the rooms are great- super comfy bed, nice bathroom, plenty of space….they feel a little dated and plain. A room can be understated yet luxurious, as demonstrated by Park Hyatt right across the street. It felt like they had not received an interior design visit in a while. We had the highest category you can get for a room before getting to a suite, and while it was super comfortable, it could have been a little more luxurious like the rest of the hotel.
All in all, the hotel is a great, central location with all the comforts you could need, as long as you get a good rate on the property.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveLuxuryHotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, California
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 March 2012 via mobile

We use this hotel whenever we are in Chicago. The staff is totally professional, the rooms comfortable and the food is excellent!

Stayed March 2012
Helpful?
Thank Roadtri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level 6 Contributor
136 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 29 March 2012

Location, service, wonderful room. No complaints at all regarding this hotel.

Room Tip: I had one of the smaller rooms and it was very large so I think you are safe with any room at this p...
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indy_traveler-111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Peninsula Chicago

Property: The Peninsula Chicago
Address: 108 E Superior St, at North Michigan Avenue, Chicago, IL 60611-2645
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Chicago
#3 Family Hotel in Chicago
#3 Business Hotel in Chicago
#3 Luxury Hotel in Chicago
#4 Romantic Hotel in Chicago
Price range (per night): ₹ 25,669 - ₹ 68,688
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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