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“Fabulous staff, wonderful location, dreamy rooms”

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The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago
Ranked #8 of 192 Hotels in Chicago
Reviewed 4 weeks ago

I stayed here one night after the Chicago Marathon and wish my stay could have been longer. Major, major kudos to the front desk staff, especially Maira, Stiffany and Patrick. They went above and beyond when they saw I was injured from the race. And checked on me whenever they saw me go by the front deskagain. My room was spectacular, the bedding dreamy. I had been here before when it was The Conrad but had never stayed there. The "rooftop bar is still great, though they need more TVs, especially to watch sports. The lobby bar doesn't stay open late enough for a big city and service could be a bit friendlier at the bar, though I only visited for one night so someone could have been having an off night. The location can't be beat if you want to be on Michigan avenue and (literally) attached to a giant mall. Nordstrom is an elevator ride away.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
Thank threegs
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43 - 47 of 310 reviews

Reviewed 4 weeks ago via mobile

The Gwen is well located on The Chicago Magnificent Mile.
This hotel is modern sophistication. The service is personal yet professional.
The suite was beautifully appointed and the bathroom was total luxury.
The art work is modern and inspiring.

The breakfast was my low after looking forward to a true American style breakfast at Circa Restaurant (the only thing that wasn't burnt was the egg) but really enjoyed the drinks and the small bite size meals Upstairs at The Gwen

The concierge (Roman ?? Spelling) was outstanding and certainly booked us some amazing restaurants and tours.
Perfect location for anyone visiting and wanting to see all the wonderful tours and shopping around Chicago

Stayed: October 2017, travelled as a couple
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I'm 100% not cool enough to stay at the Gwen. From the chic lobby, with bearded professionals meeting over coffee or some kind of cocktail, to the highly-stylized wallpaper/decor, everything there is of a theme. As a hotel, it's great. Everything works, from the front desk staff/check-in, to the rooms themselves (very comfortable, well-appointed). I didn't have a single complaint. Great location, easy walking to everywhere in the area. Fun hotel, would definitely stay here again, and recommend.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank nmhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Everything about this hotel was exceptional, starting and ending with the best concierge I have ever dealt with, Frank. His efforts and dedication (even on his days off) towards making our trip to Chicago special was beyond what any visitor would have expected. I hope the Gwen management realizes what a gem they have in him - he is truly one of a kind. The hotel itself is beautiful. Our room was fabulous. The bed and pillows were very comfortable. Each staff member was friendly and helpful. The location is perfect. We loved our trip and cannot wait to return.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank FEH02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 13 October 2017 via mobile

Service exceptional; competent, friendly and informative. I left my I-Phone in the room after I checked out...Gammi went upstairs to get it...i didn't have cash... he smiled graciously and said "not to worry".
Restaurant staff equally competent even helped me with e-mail!
Will return for sure!

Stayed: October 2017, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Chicago
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
Price Range: ₹ 9,938 - ₹ 39,104 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
Introducing our newly transformed guestrooms, with splendid views of the Windy City, The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 311-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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