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“Excellent customer service ”

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The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago
Ranked #8 of 191 Hotels in Chicago
Reviewed 2 August 2017 via mobile

I went to The Gwen Hotel and stayed with friends who were there for a birthday. We thought we requested two beds but we booked just one. We spoke with one of the managers Patrick who was extremely sincere when telling us they only had rooms with one bed. He definitely went out of his way to see if there were two beds opened. I know they were sold out and the place was really busy. Our room with one bed wasn't ready at check-in because we were a bit early, so we came back hours later. When we came back the room still wasn't ready because the guest before had a late checkout which was understandable but annoying because we wanted to get in. It was going to take another hour. But Patrick walked us over to the bar and gave us drinks on the house and told us to hang tight. He came back maybe 15 minutes later with keys to a room ... But with two beds and some cookies from the kitchen telling us he appreciated our patience and understanding. He also sent up a few glasses of champagne to start our evening right which was a nice surprise. Very, very classy and true hospitality right there. The Gwen Hotel is beautiful, clean, and staffed with people who care about people even when they're busy and sold out. Great experience and great location.

Stayed: August 2017, travelled with friends
2  Thank johnnyspice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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263 - 267 of 410 reviews

Reviewed 2 August 2017

Chicago presents AMAZING discoveries every time I visit! this Hotel effortlessly found its way into my guarded heart! Aronta' & Sherwood went above & beyond to make my experience ineffable! Thank You!

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  • Stayed: July 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Katina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

This hotel is everything I hoped it would be! Centrally located in downtown Chicago, and with a private entrance to Nordstroms and the Shops at North Bridge. Check in was a breeze with Kyla Mitchell, who even mapped out walking directions to my favorite pizza place (Lou Malnati's) for me! The room was gorgeous, with a great view of the city. And, the bed was so comfortable - I didn't want to leave. I didn't have the opportunity to try the roof top bar, but it looked like a lot of fun. The common areas of the hotel are equally as beautiful as the room. This is now my "go-to" hotel in Chicago and the PERFECT place for a Girl's Weekend Getaway with shopping, spa and a blow dry bar just steps away.

  • Stayed: July 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Kris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

Had a great stay from check in until check out. The room is fantastic with a comfortable bed and quality linens. The bathroom is large with huge bath towels and robes. Staff was attentive and helpful with any request. Location cannot be be beat. I would not hesitate to stay again.

Stayed: July 2017, travelled with friends
Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

The Gwen has potential to become a luxury property within Starwood SPG Chicago

Staff well managed. Property in shakedown mode. Eager they are to make things right.

While the furnishings have only recently arrived
There is potential for an upgrade from the prior management

My check in went smoothly except that the verbally promised uograde did not occur

My travel coordinator was told on check in highly like yet not confirmed until arrival

After a long check in likely due to staff recently trained I arrived at standard room

While my room was near the ice machine and the staff elevator / stocking room, it did not occur to me that I would be awakened near 3 AM when the housekeeping resources are restocked

When my difficulty was made aware at concierge, the weekend front desk manAger came forward, listened, and made everything right

Bar tenders and patio quite professional and pleasant

Stayed: July 2017
Thank RMJ11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Chicago
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#19 Family Hotel in Chicago
Price Range: ₹ 11,982 - ₹ 42,681 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
Introducing our newly transformed guestrooms, with splendid views of the Windy City, The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 311-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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