We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent customer service ”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago
Ranked #8 of 191 Hotels in Chicago
Reviewed 2 August 2017 via mobile

I went to The Gwen Hotel and stayed with friends who were there for a birthday. We thought we requested two beds but we booked just one. We spoke with one of the managers Patrick who was extremely sincere when telling us they only had rooms with one bed. He definitely went out of his way to see if there were two beds opened. I know they were sold out and the place was really busy. Our room with one bed wasn't ready at check-in because we were a bit early, so we came back hours later. When we came back the room still wasn't ready because the guest before had a late checkout which was understandable but annoying because we wanted to get in. It was going to take another hour. But Patrick walked us over to the bar and gave us drinks on the house and told us to hang tight. He came back maybe 15 minutes later with keys to a room ... But with two beds and some cookies from the kitchen telling us he appreciated our patience and understanding. He also sent up a few glasses of champagne to start our evening right which was a nice surprise. Very, very classy and true hospitality right there. The Gwen Hotel is beautiful, clean, and staffed with people who care about people even when they're busy and sold out. Great experience and great location.

Stayed: August 2017, travelled with friends
2  Thank johnnyspice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
JPMiles / Payback Arrow
Reviews (410)
Traveller rating
Traveller type
Time of year

263 - 267 of 410 reviews

Reviewed 2 August 2017

Chicago presents AMAZING discoveries every time I visit! this Hotel effortlessly found its way into my guarded heart! Aronta' & Sherwood went above & beyond to make my experience ineffable! Thank You!

Room Tip: Purchase your parking on spot hero
See more room tips
  • Stayed: July 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Katina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

This hotel is everything I hoped it would be! Centrally located in downtown Chicago, and with a private entrance to Nordstroms and the Shops at North Bridge. Check in was a breeze with Kyla Mitchell, who even mapped out walking directions to my favorite pizza place (Lou Malnati's) for me! The room was gorgeous, with a great view of the city. And, the bed was so comfortable - I didn't want to leave. I didn't have the opportunity to try the roof top bar, but it looked like a lot of fun. The common areas of the hotel are equally as beautiful as the room. This is now my "go-to" hotel in Chicago and the PERFECT place for a Girl's Weekend Getaway with shopping, spa and a blow dry bar just steps away.

  • Stayed: July 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Kris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

Had a great stay from check in until check out. The room is fantastic with a comfortable bed and quality linens. The bathroom is large with huge bath towels and robes. Staff was attentive and helpful with any request. Location cannot be be beat. I would not hesitate to stay again.

Stayed: July 2017, travelled with friends
Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

The Gwen has potential to become a luxury property within Starwood SPG Chicago

Staff well managed. Property in shakedown mode. Eager they are to make things right.

While the furnishings have only recently arrived
There is potential for an upgrade from the prior management

My check in went smoothly except that the verbally promised uograde did not occur

My travel coordinator was told on check in highly like yet not confirmed until arrival

After a long check in likely due to staff recently trained I arrived at standard room

While my room was near the ice machine and the staff elevator / stocking room, it did not occur to me that I would be awakened near 3 AM when the housekeeping resources are restocked

When my difficulty was made aware at concierge, the weekend front desk manAger came forward, listened, and made everything right

Bar tenders and patio quite professional and pleasant

Stayed: July 2017
Thank RMJ11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Near North Side
The Langham, Chicago
The Langham, Chicago
#2 of 191 in Chicago
2,663 reviews
Loews Chicago Hotel
Loews Chicago Hotel
#9 of 191 in Chicago
2,288 reviews
Downtown / The Loop
Kimpton Gray Hotel
Kimpton Gray Hotel
#7 of 191 in Chicago
404 reviews
Show Prices
Show Prices
Show Prices
Gold Coast
Sofitel Chicago Magnificent Mile
Magnificent Mile
The Peninsula Chicago
The Peninsula Chicago
#3 of 191 in Chicago
1,607 reviews
Gold Coast
Thompson Chicago, a Thompson Hotel
Show Prices
Show Prices
Show Prices

Been to The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago

Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Chicago
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#19 Family Hotel in Chicago
Price Range: ₹ 11,982 - ₹ 42,681 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
Introducing our newly transformed guestrooms, with splendid views of the Windy City, The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 311-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, HotelQuickly, Agoda, Prestigia, Starwood and Ctrip TA so you can book your The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing