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Reviews (1,621)
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Reviewed 12 October 2017 via mobile

Booked here due to my Platinum status and proximity to the office I was visiting. The location is great and close to many restaurants including the Revival Food Hall.

Was "upgraded" to an exterior view room but it was VERY small and right in front of the ice machine and stairwell (both of these are not considered desirable locations). The bathroom was decent and the shower pressure was great. The decor and layout were old and tired.

Stopped by the concierge lounge a couple of times to grab water. The food offerings looked decent but didn't try anything. There wasn't much seating available as a large group of seniors was having an informal happy hour there and took up the whole space.

Requested and was granted late checkout. A guy from housekeeping came about 2 mins before I was supposed to leave and started knocking and tried to enter. I explained I just needed a minute or two longer and he just sighed loudly and walked off without responding. Aside from that, everyone else was very friendly.

Internet speeds were decent too.

All in all- the intangibles and soft product were not bad but ultimately a hotel room is for sleeping and the bed was lumpy and smelled musty. The tiny room felt a bit suffocating and the temperature was difficult to regulate (too hot or too cold).

I'll look elsewhere probably next time.

Stayed: October 2017, travelled on business
2  Thank rlee508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa S, Assistant Front Office Manager at JW Marriott Chicago, responded to this reviewResponded 14 October 2017

Thank you for your feedback rlee508

We do appreciate your Platinum status and loyalty to the Marriott brand. We understand you spend many nights with us and expect nothing but the best from our properties. I apologize that we didn't exceed your expectations while you stayed with us. We strive to provide our guests with a flawless and memorable experience.

Please feel free to contact the Manager on Duty if your travels bring you back to Chicago so we can ensure a perfect stay for you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

I enjoyed good service and accommodations during my recent stay at the JW Marriott. My room was clean and spacious, with modern, easy-to-use fixtures and amenities. The bed was comfortable and location was excellent for convenience to the main business centers and good restaurants.

  • Stayed: October 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank ARF-GF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017

Had a great experience, especially with its proximity to the race start/finish. Gym and pool are spa like quality. Concierge Matt was awesome - gave me a goodie bag after the race and lots of valuable tips for getting around the city.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017

Stayed at this hotel for 4 days the past weekend. Requested & received early check in which was most appreciated after long plane ride. The room was spotless with very nice amenities. The hotel is a converted bank building with very solid walls making the room the quietest we have ever stayed in. All the staff from the executive lounge, front desk, and concierge did everything possible to make our stay as enjoyable as possible. For example, we were heading out one morning & stopped for a glass of water in the lobby. The dispenser had not been set out as of yet, so we inquired at the front desk where the employee immediately gave us 2 bottles of water to take. If your plans take you to the loop area, I would highly recommend the JW Marriott.

Room Tip: Rooms facing central courtyard quiet.
  • Stayed: October 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017 via mobile

Stayed at the JW for 4 nights for a work conference. The hotel is in a centrally located area, in walking distance to tons of places. Our service and experience was great and I would highly recommend!

Stayed: October 2017, travelled on business
Thank Ashley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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