Booked here due to my Platinum status and proximity to the office I was visiting. The location is great and close to many restaurants including the Revival Food Hall.
Was "upgraded" to an exterior view room but it was VERY small and right in front of the ice machine and stairwell (both of these are not considered desirable locations). The bathroom was decent and the shower pressure was great. The decor and layout were old and tired.
Stopped by the concierge lounge a couple of times to grab water. The food offerings looked decent but didn't try anything. There wasn't much seating available as a large group of seniors was having an informal happy hour there and took up the whole space.
Requested and was granted late checkout. A guy from housekeeping came about 2 mins before I was supposed to leave and started knocking and tried to enter. I explained I just needed a minute or two longer and he just sighed loudly and walked off without responding. Aside from that, everyone else was very friendly.
Internet speeds were decent too.
All in all- the intangibles and soft product were not bad but ultimately a hotel room is for sleeping and the bed was lumpy and smelled musty. The tiny room felt a bit suffocating and the temperature was difficult to regulate (too hot or too cold).
I'll look elsewhere probably next time.
- Official Description (provided by the hotel):
- Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in Chicago, Illinois is located at LaSalle & Adams and it soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Marriott, Booking.com, TripOnline SA and HotelQuickly so you can book your JW Marriott Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Jw Marriott Chicago Hotel Chicago