Hotel staff is very nice, the accommodations are great, you can’t be the location, easy walk to everything in downtown. The only weird thing was the doors kind of slam when you close them. Other than that the place is fantastic
BestWestern.com
Taking safety measures
Booking.comTaking safety measures
Booking.com
The staff was very helpful and went out of their way to help keep some frozen foods for us. The room was very nice and clean as was the bathroom. Was situated in the middle of where we were going to be that weekend which worked out great.
My family of four really enjoyed this hotel. It had, clean modern rooms. Security was good as you had to use your room key to use elevator. Could walk easily to Millenium Park, Washington-Wella subway stop, Union Station, and many restaurants especially Giordano's pizza (great deep dish pizza). Parking $50 a day. Use Uber to get around if you tire of walking - cheaper than more parking fees at other garages. Best bargsin in downtown. Hotel staff was very friendly. Study up on parking garage entrance location before arriving. There is also a pull area with turnaround between buildings for check in. Stay here!
Small poor quality towels and linens, on an alley way, noise all night long, no view, small rooms, no maid service nor freshening of toiletries in a 4 night stay. We booked several months in advance to attend our sons graduation from U Chicago Law School and this was the room we were assigned. Very disappointing stay.
Hello,
Thank you for taking the time to review your visit. Firstly, I would like to apologize that you did not like our hotel's choice in linen. I also apologize if you were not made aware of our current cleaning policies prior to making your reservation. Still, due to the on going nature of Covd, our housekeeping policy is that we are not entering the rooms while the guests are checked into them. I am also saddened that you did not like your room. Due to the city's density, everything downtown is all pretty close together and the south side of the building is met with a neighboring office building. Sorry again that your experience did not meet your expectations.
Regards,
- Joe
Sadly, our stay was ruined by the fiasco that was breakfast time. The breakfast area was nowhere near large enough to accommodate the number of guests who wanted to eat, and consequently was extremely crowded - an unpleasant experience at the best of times and during Covid a positive health risk. The restrictive two hour 7 a.m. to 9 a.m period exacerbated this situation, and the staff (who were not of the most accommodating disposition) 'shut up shop' promptly. Added to this I thought the food was unappetizing.
On a positive note, the hotel's location was most convenient.
The property claims to be pet friendly and IT IS NOT. When we got there with our dog they said they were not pet friendly and that they hadn't been for the last 3 years. They still claim to be pet friendly on the website!
Also claims to have parking included in the stay but they charge separately for it, which makes a huge price difference.
Hello,
Thank you for taking the time to review your experience. I apologize that there were some discrepancies between the hotel's amenities posted online and the actual amenities offered at our property. I will make the appropriate person aware of this so they can correctly update the amenities that are posted online.
Regards,
- Joe
Joseph Sido
Front Office Manager
La Quinta Downtown Chicago
