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“Good but just lacks a wow factor”
Review of Swissotel Chicago

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Swissotel Chicago
Ranked #62 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed 1 August 2012 via mobile

Having travelled to Chicago for over 10 years I have stayed at many city hotels and the quality has been great. The Swissotel did not dissapoint and if I had not been able to compare with others then I would have rated it higher. My room was a good size and clean but rather dull. Internet was not free but if you get a good room rate then you can't complain. Breakfast was fine but very pricey so go and find a local cafe.

In conclusion a good hotel which looks wow from outside but doesn't quite give you the same response inside


  • Stayed: July 2012
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Thank glented
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this reviewResponded 9 August 2012

Dear glented,

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. We are delighted that you enjoyed your stay, and look forward to welcoming you back soon.

Kindly,
Swissotel Chicago Management

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3,342 - 3,346 of 4,478 reviews

Reviewed 31 July 2012

Just spend another wonderful weekend at the Swissotel in downtown Chicago. This is truly a hidden gem among the hotels in Chicago. This is the 4th time I've stayed here and I have never had a bad experience. The hotel is built on an angle on Wacker Drive and you have a lovely view of the River and Navy Pier from every window. The rooms are very spacious and decor is very modern and comfortable. The hotel was sold out on Saturday night so it was a bit hectic in the lobby, but the staff still treated you well and were very professional. CVS is just around the corner if you forget anything.

Room Tip: High floor gives a better view and corner suites are beautiful and staff will upgrade you if they ar...
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  • Stayed: July 2012, travelled with friends
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Thank Patti0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this reviewResponded 2 August 2012

Dear Patti0,

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago. We are delighted that you enjoyed your stay and look forward to welcoming you back again!

Kindly,
Swissotel Chicago Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2012

I'm a HUGE hotel person!!! My husband took me to the Swissotel in Downtown Chicago for our one year anniversary and to just see all the attractions downtown. I lived in Chicago for about 5 years and loved it! But didn't make it DT too much. After the hubby taking me down there, it was amazing...we even met a German dude that we hung out with all night. Cool guy! There are something like 80 floors of rooms, non smoking in all. They put us RIGHT where we wanted to be, which was on the river, could see Navy Pier, walking distance from everything you want, including, but not limited to, shopping!! Yes ladies, I said shopping then FOOD! Sitting outside on the sidewalk eating lunch and taking all the people watching in. It's fun, it's cool, you must go! Oh AND MOST COMFY BEDS EVER!!!

Room Tip: Make sure you tell them you want a corner VIEW room so your room will be nothing but windows and you...
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  • Stayed: August 2011, travelled as a couple
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Thank Angi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2012

Spontaneously my husband and I, his sister and her husband booked a trip to Chicago. My sister in laws husband did the planning and booked the night at the swissotel. The service was nice, our room was clean, and is a great location for all the walking we did. We upgraded to a suite because it was ready at 9am to check into. We got a good deal as well plus a discount. It was amazing to check in right when we arrived. The suite had a pull out couch and the bedroom, also had 2 bathrooms. Plenty of room for all 4 of us. My husband and I took the pull.. It wasn't very comfortable at first but room service brought 2 of the fluffy down comforters and we put those first then the sheets.. After walking all day we slept amazing!! The only disappointment was the pool, it was on the top floor and just basically normal. I loved walking in and out, getting the small cups of water with the fruit. Very refreshing!!

  • Stayed: June 2012, travelled with friends
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Thank J_Josic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this reviewResponded 2 August 2012

Dear J_Josic,

Thank you for choosing Swissotel Chicago for your overnight trip and taking the time to write a review on your recent stay. We are delighted that you enjoyed your stay and look forward to welcoming you back soon.

Kindly,
Swissotel Chicago Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2012

I start by saying a very good hotel is made great by it's staff. The Swissotel is no exception. I must thank Rhonda in particular. Above and beyond. With a sold out hotel of CPAs and soccer players we never felt rushed with our dozens of questions and requests. Thank you from your new Rhode Island friends! You made a great city all the more enoyable.

The location is ideal for getting around the city by walking, cab, bus or rail. The rooms were spotless and well kept, the hotel fresh and airy (note this hotel has great air circulation systems, not one area was stale or stuffy and the room hvac it great). The lobby bar staff were attentive on all shifts and everyone smiled.

Our friends attending the conference said all continued through to their meeting services.

I do not know if it is standard practice or an ooops but not having top sheets between you and the duvet on the beds was a minor inconvienence and rectified relatively quickly with a phone call.

We will return to this wondeful city and most certainly will stay with this hotel again.

Room Tip: Great staff, just ask for a river or lake view and they will go out of their way to assist.
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  • Stayed: July 2012, travelled on business
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2  Thank YnotSivraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this reviewResponded 25 July 2012

Dear YnotSivraj,

Thank you for taking the time to write a review on your recent stay at Swissotel Chicago.

We are extremely delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon.

Kindly,
Swissotel Chicago Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#20 Spa Hotel in Chicago
#38 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price Range: ₹ 7,668 - ₹ 24,955 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Chicago 4.5*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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