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“Swissotel Hits the Heights” 5 of 5 bubbles
Review of Swissotel Chicago

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Swissotel Chicago
Ranked #65 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Tilghman, Maryland
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Swissotel Hits the Heights”
5 of 5 bubbles Reviewed 3 May 2012

This was my first time at this hotel and it was a very fine time, indeed! The rooms were comfortable and large, the amenities were plentiful and of high quality, the views of the lake and the Navy Pier were quite wonderful as was watching all the boat traffic up and down the river.

What I really liked a lot was that when you came into the lobby, there was no massive front desk behind which the employees hid. There was a series of small kiosk-type installations where one could check in. The attendants had laptops and it looked as if they had just moved in and set up that minute, the same way we do it when we get into our rooms. A very friendly gesture!

Maid service was very good as well and the restaurant food, while somewhat pricey, was well-prepared. The difference is in the staff and the service.

The staff at this hotel was one of the best-trained group of employees I have seen - everyone from the greeter to the chamber maid to the waiters in the bar. Even the cashier in the garage was friendly and accommodating. Who wouldn't want to go back??

Room Tip: Ask for a lake view!!!
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  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TilghmanBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this review, 7 May 2012
Dear TilghmanBill,

Thank you for choosing Swissôtel Chicago as the place to stay during your recent visit to Chicago.

We are delighted to hear that you found our newly renovated lobby to be so friendly. We thank you for your feedback and look forward to welcoming you back soon.

Kindly,
Swissôtel Chicago Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Memphis, Tennessee
1 review
5 of 5 bubbles Reviewed 1 May 2012

I recently returned to Swissotel Chicago this past April and was taken back by the renovation to the lobby. It's a perfect connection to the awesome rooms and amazing views. The new lobby bar was jumping and had a real nice feel. The front desk agent informed me about the renovated meeting space below the lobby. I took a look and only wish I was planning a meeting in that space. It's a must see and stay.

Room Tip: 01-08 are the best views, all the rooms are great
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  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank myra2172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this review, 7 May 2012
Dear myra2172,

Thank you for taking the time to write a review on your recent stay at Swissôtel Chicago.

We are delighted that you enjoyed your stay and look forward to welcoming you back soon.

Kindly,
Swissôtel Chicago Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmington
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 April 2012

I have no ideal what and when folks who wrote negative reviews but this hotel is AWESOME. I am so glad I did not change my reservation based on some reviews. I was on the 33rd floor beautiful!! Facing Navy Pier. The rooms are spectacular and the robes plush, champagne and strawberries, quiet, very clean, lots of marble and VERY HOT water indeed. I soaked in the deep tub with wine. The shower is fabulous and the service impecable. It is definitely worth the money. The elevators were EASY. You put in your floor and zip you are there. Beautiful lobby and the staff was truly wonderful. Houlighans is right around the corner for food and drinks and reasonable. A Very Lovely time was had. A great way to spend my birthday. I will return.

Room Tip: 33rd floor perfect.
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RonnieFarmington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this review, 1 May 2012
Dear RonnieFarmington,

Thank you for choosing Swissôtel Chicago as the place to stay for your birthday getaway.

We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back next time.

Kindly,
Swissôtel Chicago Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 26 April 2012

The Swissotel in Chicago was my first ever stay in a Swissotel. From the moment I arrived to the time I left, I felt I was in great hands. Wonderful service, amenities and atmosphere. The views are amazing. I generally stay at Hilton's, but since this was an arranged meeting at this hotel, I was able to stay here and it was fabulous. I would return again.

Room Tip: Ask for a view of the Navy Pier.
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  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BCollons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this review, 1 May 2012
Dear Brenda D,

Thank you for taking the time to write a review on your recent stay at Swissôtel Chicago.

We are delighted that you enjoyed your first ever stay at a Swissôtel with us! We appreciate your feedback and look forward to welcoming you back soon.

Kindly,
Swissôtel Chicago Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 25 April 2012

We stayed at the Swissotel for one night with two small children (3.5 and 1.5). The hotel staff and service was exceptional from checkin to checkout. We called down for a pack n play for the youngest to sleep in and it arrived already set up within 10 minutes...sheets and blankets provided. Rooms were very clean. We used the pool several times and I also had a massage. While they do not have a "spa" they do have very nice treatment rooms just inside the locker rooms on the floor with the pool. I was able to get a massage after the kids went to bed as they provide services until 10pm. The location of the Swissotel couldn't be any better. You are truely midpoint between the Goldcoast and Loop. We were able to walk to Navy Pier, Millenium Park and the WaterTower. Parking, while it is super expensive, offered in and out priveleges which made it nice when the weather isn't nice enough for walking or you need to travel farther out into the city. Breakfast was very good.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank garciaswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this review, 1 May 2012
Dear garciaswife,

Thank you for taking the time to write a review on your recent stay at Swissôtel Chicago.

We are delighted that you and your family enjoyed your stay and look forward to welcoming you back soon.

Kindly,
Swissôtel Chicago Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Chicago

Property: Swissotel Chicago
Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price range (per night): ₹ 11,307 - ₹ 30,850
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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