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“Great View and Location” 4 of 5 bubbles
Review of Swissotel Chicago

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Swissotel Chicago
Ranked #65 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Fort Worth, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great View and Location”
4 of 5 bubbles Reviewed 1 March 2012

My husband and I stayed here while he attended a conference and I was pleased with the accomodations - comfortable bed, quiet, clean. We had a wonderful view of the water. I was very pleased with everything I found within walking distance - maybe the more touristy areas but for my first time to Chicago I thought it was great.

  • Stayed July 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,730 reviews from our community

Traveller rating
    1,817
    1,176
    420
    197
    120
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (655)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Galesburg, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 February 2012

An excellent Hotel. Good location. We stayed for one night. I am very familiar most of Chicago hotels. Swissotel goes one of my top ratings. Gusts should not be surprised if they are charged extra dollars for internet use or the swimming pool or parking space, unless you make prior arrangements with the hotel directly for free internet use. You can't find free services when you are already receiving the cheapest rate to stay per night if you reserve through travel websites ete..and you are not going to get the same price if you call the hotel directly or reservations. There are good rerstaurants within walking distance.. I like having breakfast at "Wild Berries", and dinner at "Fire Grill." Chiocago is a great city! S. Haji

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sidi-Haji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this review, 2 March 2012
Dear Sidi-Haji,

Thank you for choosing Swissôtel Chicago as the place to stay with your family.

We are delighted to hear that you enjoyed your stay! You will be pleased to know that we recently began offering our pool and fitness centre access complimentary to all of our guests. Also, we are thrilled to unveil our newly renovated lobby this March! From check-in pods providing guests a more welcoming experience to a new lobby lounge offering a unique food and beverage concept, guests will experience a true sense of Swiss hospitality.

We look forward to welcoming you back the next time you're in Chicago.

Kindly,
Swissôtel Chicago Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mt. Vernon, IL
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 February 2012

I have stayed at the Chicago Swissotel on several occasions. The facility is amazing and the service is excellent. I would suggest and recommend this hotel to anyone looking for a really upscale place to stay!

Room Tip: Corner suites are large and have a beautiful view of the city and lake.
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JMillerMt_Vernon_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this review, 2 March 2012
Dear JMillerMt_Vernon_IL,

Thank you for writing a review on your recent stay at Swissôtel Chicago.

We are delighted that you enjoy staying with us so well. We are pleased to have you as our guest and look forward to welcoming you back soon.

Kindly,
Swissôtel Chicago Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 25 February 2012

I got a room with a view of the river and downtown, which while not a lake view was still impressive. The elevators have already been described in other reviews, so I won't them more except to say that I got quite a kick out of it. The staff were quite helpful and the gym (which I didn't have to pay for) was nice. The bed seemed just a little bit more comfy than other hotel beds I've slept on. The breakfasts that I had at the hotel were topnotch (esp the health nut breakfast.) The only weird part was the layout of the elevators vis-a-vis the lobby. the lobby is on the street level but you have to take the escalators/stairs up to the 2nd floor and walk to the back to get to the elevators. All in all an enjoyable experience and I would recommend it.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shubhankar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 20 February 2012

We weren't bothered by the construction but were surprised that there was a $50 charge to use the small fridge in the room. The view was nice and the beds were comfortable. When the kids wanted to use the pool we realized it was going to cost an extra $15 per person, so $60 for a swim in the pool... $10 for internet, $55 for parking. So, our deal of $116 room actually cost $291 per night. We'll look for somewhere else the next time we go to Chicago.

  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Emilie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole E, Director of Public Relations at Swissotel Chicago, responded to this review, 2 March 2012
Dear Emilie M,

Thank you for taking the time to write a review on your recent stay at Swissôtel Chicago.

You will be pleased to know that we recently began offering complimentary access to our pool and fitness centre for all of our guests. Also, beginning in April, all of our guest rooms will feature a refrigerator for complimentary use as well.

We sincerely apologize for the inconveniences you experienced during your stay. We value your feedback as it allows us to continuously improve and we would love for you to give us another try.

Kindly,
Swissôtel Chicago Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Chicago

Property: Swissotel Chicago
Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price range (per night): ₹ 9,761 - ₹ 28,547
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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