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Reviewed 7 December 2014 via mobile

Rate was quite high for Hampton but we used points. Fantastic location just three blocks from Michigan Ave. Uber cars were always very close so easy and cheap to get around when we didn't want to walk. Hotel was clean and staff was friendly. Room was spacious for downtown location. Breakfast was typical hampton. Joe Fish restaurant in lobby with best clam chowder ever! Great time and great place.

Stayed: December 2014, travelled with friends
Thank J J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrandiCartmill, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 9 December 2014

J J

Thank you for reviewing our hotel. We are so happy to know you enjoyed your experience with us while in Chicago! This is a very popular location with easy access to unlimited fun activities in the city. Our staff will be excited to hear that you were satisfied with their service, as we want every guest to feel at home here. So thank you again, and we hope to service you when you return to the city!

Sincerely,
Brandi Cartmill

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Reviewed 7 December 2014

This hotel is well situated for access by walking or the L to both the magnificent mile and the loop. The suite was very comfortable, but while it had a kitchen area with a fridge and microwave, sink. There was no utensils etc. we had to even go buy a cork screw to open our wine. We were in 312, which was near their elevators and the noise was constant. It took a while to figure out it was the elevators and not he subway. At the desk I overheard a couple in 712 asking for a new room due to the elevator noise, so it seems to be consistent.

Room Tip: Ask for a room away from the elevators
  • Stayed: December 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Stv50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrandiCartmill, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 9 December 2014

Stv50

Thank you for taking time to review our hotel. I would like to first apologize for the inconveniences you experienced while at our property. Certain rooms come with certain amenities, and there are others that are available by requests, including cork screws. We will look into finding a better way to inform guests of what extra amenities we do have available to better convenience everyone. There are a lot of historical buildings in Chicago that have been refurbished into different businesses, but still use a lot of the original amenities, such as the elevators. I definitely understand your concern, and we will continue to explore solutions with this matter because we only want convenience for our wonderful guests. Thank you for sharing your experiences with us while in Chicago. We hope to see you again!

Sincerely,

Brandi Cartmill

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Reviewed 7 December 2014

It was a good experience having a hotel downtown Chicago, close to restaurants ans public transport. Rooms were good, bed very clean, bathroom very clean. Breakfast was poor, could be better however. All together a good experience.

  • Stayed: December 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrandiCartmill, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 9 December 2014

Thomas S

Thank you for your nice review of our property. We are happy to know you had a good experience while visiting Chicago. I also appreciate your feedback on things that were not to your best liking. It gives us an idea of what we can change or upgrade for better satisfaction of our guests. Thank you again, and we will see you next time you are in the city!

Sincerely,

Brandi Cartmill

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Reviewed 6 December 2014

An easy block to block and a half walk off the CTA red line. The hotel is just outside the loop, 3 blocks from Mario Batali's Eataly, close to the Miracle Mile. The front desk staff are super friendly and very helpful with directions etc. We were in town for a Blackhawk's game and they were very helpful with public transportation information. Flew into Midway and use the CTA train (orange line to red line) and the 1 to 1 1/2 block walk to the front door....super easy!! Close to lots of restaurant options etc.....excellent location. My only advice to other travelers would be that you should know the hotel is right across the street from a fire station....we actually looked right down on it. We were a bit concerned about the potential noise but we only heard sirens 2 times and they were brief.

Room Tip: My only advice to other travelers would be that you should know the hotel is right across the street from a fire station....we actually looked right down on it. We were a bit concerned about the potential noise but we only heard sirens 2 times and they were brief. If you are concerned ask for a room on the other side of the hotel.
  • Stayed: December 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank RJFfromCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrandiCartmill, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 7 December 2014

RJFfromCO,

Thank you for taking the time to review our hotel. We always appreciate hearing from our guests. This location is definitely a great place to be when looking for good times in the city. Our staff greatly appreciates your kind words. We always do our best with each and every guest. We hope you come see us again when you visit Chicago!

Sincerely,

Brandi Cartmill

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Reviewed 3 December 2014

Enjoyed our 1 bedroom suite - pool/hot/tub and location were exceptional! Keep up the great job Hampton - you exceeded my expectations. The one bedroom corner King had a spacious living/kitchenette area along with a nice size bedroom. We enjoyed the location - convenient to the Christkindl market, River North dining and the Mag Mile shopping.

  • Stayed: November 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Kathleen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrandiCartmill, Guest Experience Manager at Hampton Inn & Suites Chicago - Downtown, responded to this reviewResponded 7 December 2014

Kathleen A,
We greatly appreciate your wonderful review. We take pride in giving our guests the best every day all the time, so it is very nice to hear that we exceeded your expectations! Chicago is a beautiful city with so many things to do, so location is a key when traveling here. We hope that you choose to share your experience with us the next time you visit!

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