First of all, make sure to get an outside room, not one facing the atrium, because there's a big six story open space on the inside and people's voices echo all over the place, whether they are at an early breakfast or up late coming from one of the hotel bars. (Lots of weddings and conventions.) I stay there because it's convenient to visit family. This time, I made sure to get an outside room overlooking the golf course and it was quiet but the hotel was not nearly full either. And they first tried to give me a room on the atrium side until I complained. Can anyone in this country do their job right the first time? However, on at least two of the five days I was there, and I'm sure this went on daily, a maintenance man was clear-coating some of the wooden chairs in the lobby with lacquer, no protection under or around them so it was going all over the rug. I went to the business center downstairs, which is convenient if you don't carry a laptop or smartphone. It's open to the atrium and I could inhale the lacquer as I was going down the stairs. Probably could have gotten a good buzz if I lingered. That should be done outside. ANyone could see hime doing it, the bell captain, front desk people, whoever- noone said a word.
As for the room itself, it rained the last night I was there- I had plugged my phone into an outlet near the window and the rug in that corner was all wet. There's a big metal and rubber doorstop two inches from the bathtub that you could easily forget was there, put the bathmat over it and step on it when you get out of the shower. Caulking around the toilet was a non-existant mess. Bring earplugs because the heating/air-conditioning is LOUD. Most of the suspended ceiling pieces in the bathroom were cut wrong- some hanging down. Closet door wouldn't close- out of the track. I tipped the maid adequately for the nights I was there and asked her in a note written in English and Spanish for four packets of regular coffee instead of any decaf- she did that once. Please, see the pictures. I complained to Hilton and the hotel did give me a free night and a little compensation. However, for the price, if not for the family convenience, I wouldn't stay here unless I was a golfer.
- Official Description (provided by the hotel):
- Experience premiere service and accommodations Chicago Resort style at the Hilton Chicago/Indian Lakes Resort. Located 30 minutes from downtown Chicago and O'Hare International Airport, we're perfectly located for both business and leisure travel. Situated on 260 acres of stunning grounds, offering access to the Championship Blackhawk Trace Golf Course with three 9-hole layouts and a one of a kind island green. Hotel guests can choose between five on-property restaurants, ranging from bars to contemporary high-end cuisine. The resort offers an impressive 50,000 total sq/ft of meetings/events space, ready to host your next business meeting or memorable, unforgettable wedding. Relax at either our indoor or outdoor swimming pool, or stay fit in our fully equipped fitness center. Treat yourself to a spa treatment in our fully renovated Resolution Spa and Wellness Center. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Chicago/Indian Lakes Hotel Bloomingdale
- Hilton Hotel Bloomingdale
- Indian Lakes Hotel
- Indian Lake Resort Bloomingdale