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“No WiFi in room NO hot water!!!”

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BEST WESTERN Pocatello Inn
Ranked #4 of 13 Hotels in Pocatello
BAinbridge
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“No WiFi in room NO hot water!!!”
2 of 5 bubbles Reviewed 23 February 2012

I would never stay at the Cottontree Inn in Pocatello ID again! Despite advertising wifi in every room we could not connect. After numerous calls to ask for help... passwords or other ideas to access a connections, the desk person said she would "reset" the router. This did nothing and when we called again she said we could just come to the lobby and connect and then return to our room and it would "Probably" stay connected! - This did work but was totally unacceptable.

THEN, in the morning there was only lukewarm water!!!! Front desk said they would send a someone to our room to try to fix the problem. NOT what I wanted at 7 am...some strange guy in our room doing who knows what? I asked them to find a room that did have hot water and to bring me a key. In fairness they did this and I got a hot shower. The hotel is clean and basically well maintained but NOT worth the money.

Room Tip: Stay somewhere else
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bryb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, 4 April 2012
Thank you for your comments concerning your stay at the CottonTree Inn. I appreciate you taking the time to submit this and hope you will accept my apologies for any inconvenience you experienced. Please know that your comments have been reviewed in detail with the department heads and steps have been taken to ensure these issues are solved. We are disappointed that we failed to give you the consideration we strive for with all our guests – the type of service we pride ourselves in. We do hope that you will give us another chance to give you a comfortable and enjoyable stay.
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733 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

This is a very clean, nice hotel. We had a king bed and it had a pillow too mattress. Quiet , comfortable room, spacious bathroom and pet friendly! Great complimentary breakfast.

Room Tip: Ask for a room with a pillow top mattress
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cactuslily56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, 4 April 2012
Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration t our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the CottonTree Inn the next time you visit Pocatello.
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Palm Springs, California
1 review
5 of 5 bubbles Reviewed 20 January 2012

We drive 16 hours in one day to stay here. Love to stay here. They are great here, clean, friendly.....dog friendly!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harleygirl1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, 4 April 2012
Thank you for taking the time to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. The staff at the CottonTree Inn prides themselves to make your stay the most enjoyable possible while you are here. We appreciate your patronage and are looking forward to your next visit when passing through Pocatello.
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Portland, Oregon
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 11 January 2012

Not a bad hotel,just a bit noisy. I asked for a upper level room, was told they were not able to accommodate me at that time, although the lot was empty. The floor above me squeeked really loud, the people across from me had two little dogs they left in the room that barked constantly. All the doors slammed really hard and loud. The rooms were not bad and clean. The location is good for travelers. I have stayed here before, but possibly not again. Too noisy for me.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HarleyDude5576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, 4 April 2012
Thank you for your comments concerning your stay at the CottonTree Inn. I appreciate you taking the time to write the good and bad experiences you had. Hope that you will accept my apologies for any inconvenience you experienced. I am disappointed that we didn’t give you the service and consideration that we strive for with all our guests. Our staff prides themselves to give our guest an enjoyable stay. We appreciate your patronage and do hope that you’ll give us another chance. I can assure you we will do everything we can to make your stay an enjoyable one.
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Calgary,AB
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 4 January 2012

Great hospitality - stayed overnight Christmas Eve - breakfast on Christmas morning was outstanding - hotel was quiet - clean and very comfortable. Would highly recommend to anyone - close to the freeway for travel access.

Room Tip: I would imagine all rooms are great - the accommodation for travellers for pets is in a completely s...
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CalgaryTraveler07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pocatellosales, Director of Sales at BEST WESTERN Pocatello Inn, responded to this review, 4 April 2012
Thank you for your comments about your stay at the CottonTree Inn. I appreciate you taking the time to write such a nice review. Thank you for choosing us during your visit on Christmas Eve. I did pass on your comments and it served as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the CottonTree Inn the next time you’re visiting Pocatello. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Pocatello Inn

Property: BEST WESTERN Pocatello Inn
Address: 1415 Bench Road, Pocatello, ID 83201-2444 (Formerly BEST WESTERN PLUS CottonTree Inn)
Phone Number:
Region: United States > Idaho > Pocatello
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Pocatello
Price range (per night): ₹ 6,047 - ₹ 9,713
Hotel Class:3 star — BEST WESTERN Pocatello Inn 3*
Number of rooms: 149
Official Description (provided by the hotel):
This Pocatello, ID hotel is conveniently located near Interstate 86 and Interstate 15, providing easy access to Idaho State University and West Yellowstone National Park.The spacious and tidy accommodations at this charming and elegant Idaho Best Western with featured brick wall decor offers cable satellite television with ESPN®, Pay-per-view movies, free wireless high-speed Internet access, a coffee maker, a desk, updated toiletries and more. Get the perfect start to each day of your stay in Idaho with a complimentary hot breakfast buffet, including freshly cooked waffles, hot biscuits and sausage gravy, scrambled eggs, breakfast meats and so much more. While staying at this hotel near Idaho State University, guests can also take advantage of the business center, cocktail lounge, 24-hour heated indoor pool and whirlpool hot tub, local shuttle, conference services and meeting facilities that accommodate up to 75 attendees. Business travelers often choose this Idaho Best Western for its close proximity to Simplot, Heinz, Portneuf Medical Center, Union Pacific Railroad, the FBI and ON Semiconductor. Those visiting Idaho State University also have just a short commute from this Pocatello, ID hotel.Guests of the BEST WESTERN Pocatello Inn can also enjoy easy access to many of the area's popular attractions, such as the Pocatello Zoo, Stephens Performing Arts Center, Highland Golf Course, Holt Arena, America Falls Reservoir, Lava Hot Springs, Fort Hall Casino and Pebble Creek Ski Area or take a day trip up to Yellowstone National Park. No matter what the occasion for your trip, there's something nearby for you to do, to unwind or to explore in this great city in Idaho. ... more   less 
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Also Known As:
Best Western Plus Cottontree Hotel Pocatello
Best Western Pocatello
Best Western Cottontree Hotel
Pocatello Best Western

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