Drove 14 hours overnight as my client was performing and headlining there. Was greated at 11am by a lady at the desk who's customer service was below average. Another lady working there bardged in and told us we couldn't check in for all the reasons and was EXTREMELY rude while the other lady continued to check us in. NOT a way to treat a chart topping performer who has performed internationally and has driven 14 hours to perform at YOUR hotel. The room was disgusting, there was hair in the bed, stains on the sheets and pillows and it stunk of cigarette smoke and was just dirty. We were on our way out of the room to check out when we got a very rude phone call from the front desk telling us it was 11am, why weren't we checked out etc, the clock in our room was wrong and said 10:39am. Again, NOT a way to treat a performer who had the crowd had LOVED the night before. Terrible Terrible place to stay, I was DISGUSTED by the customer service - I will NOT be allowing my client to perform at that hotel again. Beyond disgusted - The place STUNK despite we were in a "non smoking room", it was FILTHY, there was cigarette ash in the room, the water made my skin itch which my client also complained about, the customer service was absolutely shocking. The place was just over all disgusting.
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- Also Known As:
- Ramada Inn Pocatello Hotel Pocatello
- Pocatello Ramada Inn