Room was clean, environment quiet, comfortable stay. But....I was charged twice ($100.00 x 2 = $200.00) for the room deposit. Called the hotel and spoke with the assistant manager of the front desk. Was told, "Well I don't know how that happened. The deposit will be debited to your account upon check out". I informed her that the clerk informed me at time of check in that the deposit would be refunded in 5 to 10 business days. I informed the assistant manager of this. She stated, "Oh yes, we have no control over that". Well it has been 4 days since checkout and have not seen the $200.00 debited yet. Poor, poor business practices to say the least. Assistant manager was not interested in the situation. Was told that the front desk manager was out for the day and would be returning the next day and...."You will have to call back and let her know what happened".
- Official Description (provided by the hotel):
- Award winning architecture at its best! Hotel service as you want it, 156 full service deluxe guest rooms, indoor heated pool and hot tub, full spa and fitness room. With beautiful mountain views and stunning high country landscape our hotel is located just a scenic two and a half hour drive from Salt Lake City on I-15 and three hours from Yellowstone National Park, Jackson Hole, Wyoming and Sun Valley. The Shoshone Bannock Hotel and Event Center makes your outdoor Idaho getaway convenient and fun! We can be found, just minutes away from Pocatello and Idaho Falls. ... more less
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