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Reviews (984)
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All reviewsfront deskwalk in closetgreat hoteldefinitely stay here againeasy accessworkout roomthe entire staffwafflespool and hot tubsitting areacentennial trailconvenient locationhot breakfastfree breakfastnice stayclose to downtownbeds were comfortable
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53 - 58 of 984 reviews
Reviewed 1 April 2018

We stayed here as we were passing through the area. The hotel was easily accessible from the interstate. The hotel was very clean and modern. Our room was very comfortable, and had everything we needed for our overnight stay. There was several dinning choices just a short drive from the hotel. If you're looking for a great place that is fairly close, I'd recommend Le Peep restaurant. Food was very good and reasonably priced. The restaurant offers outdoor seating with a great view of the Spokane river.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank dkntravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

The hotel is decorated nice- very clean. The rooms are very nice but the walls are very paper thin, you can hear your neighbors talking clearly. When anyone flushes the toilet you can hear the water gushing and running through the pipes in the walls, a little annoying.
The room was decorated nice... we are just so confused why they made the bathroom doors a sliding glass door? if someone is in the bathroom the light shines directly in your eyes while you are in bed. So if you want to go to be early and someone comes in later they will wake you up when they are in the bathroom. If you want to sleep in but someone else wants to get up earlier... you will not be able to sleep in. Sorry, but the glass bathroom sliding door looks nice but is not a good idea in a small hotel room. (; Even if you have the nightlight on in bathroom it is still very bright through the glass door, so silly.
The breakfast is very good! Nice that it is included. Nice variety!
The staff was very friendly and very helpful.

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Service
Thank TropicalGem5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TuckerQualls, General Manager at SpringHill Suites Coeur d'Alene, responded to this reviewResponded 28 March 2018

TropicalGem5,

Thank you for your candid review, I do see this problem come up from time to time and I have informed my Ownership with this feedback. Also, during the Marriott Q&A at the GM conference I will bring this design flaw to their attention. They tried to remedy this with the night light, but I apologize that it wasn't a solution for you.

We try our best to provide everyone with a great stay, sorry for the buildings shortcomings.

Have a wonderful day!!

Tucker Qualls

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

The beds are UNACCEPTABLE for a Marriott Hotel!!!!! Like sleeping on ROCKS!!!! We could feel the SPRINGS!!!! Were the pillows found in second hand store?? The linen felt like they were from a road side motel!!! ABSOLUTE WORSE BED, LINEN and PILLOWS EVER for a Marriott!! For $160 a night I expect more from a Courtyard Marriott!! Couldn't get a good night sleep. Was very tired next day!! Also the bottom of the door was 2 inches off the ground!!! Light from hallway lit up room!!! This is the worst Courtyards Marriott bed and room I ever stayed in!!! Should be discounted a better rate for bed and room causing me and My girl friend no sleep and having our back's hurting!!! Also really no Shuttle!!!! Will NEVER STAY AT nor RECOMEND this hotel!!!

Room Tip: Close off bottom of door and GET NEW BEDS, PILLOWS and LINEN!!!
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank bucred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TuckerQualls, General Manager at SpringHill Suites Coeur d'Alene, responded to this reviewResponded 28 March 2018

Dear BUCRED,

Thank you for choosing to stay at the SpringHill Suites Coeur d'Alene and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure that we are aware of the bed and light issues from occurring in the future. I will be going to check room 409 to see about the gap in the door. This is the first time that we have had this complaint, so I appreciate you bringing it to my attention. I have informed my ownership as well, and we will look to see what our options are for resolving these issues. We have made some adjustments to the laundry system last week, as we are always looking at ways to improve our product. Their is a taxi service that we recommend that brings you down town for just 5 dollars, the only hotel with a shuttle would be the Coeur d'Alene Resort.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Coeur d'Alene.


Sincerely,
TUCKER QUALLS
General Manger

tucker.qualls@springhillcda.com
208-667-221

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

It was a pleasure to be surprised by a neat, friendly, clean and modern facility at a very affordable price. Great service fro check-in to check-out. Clean comfortable room, neat and clean hallways and elevators. Very nice breakfast area well provisioned and taken care of by the hotel staff. On time wake up call service and polite responsive maid service. Very clean laundry and pool area. Great all around!

Room Tip: The 3rd and 4th floors are quiet and provide a fine view especially to the south.
Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2018

This was a great location. Friendly, with good ammenities. A little cheaper than similar places in Spokane and lower tax. Location looked new, < a year old. Pretty much everything shuts down at 9pm in this town except Winco, so get what you need before then!

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank jtini94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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