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sanghamitra i

Carry your towels and water

1.0 of 5 bubblesReviewed 15 Jun 2022
The image that Amatra by the Ganges conjured up was totally dispelled, when one entered the resort. No towels, poor drainage in the bathroom , dirty and stained floors and glass panes. Despite several requests for water on a
hot day, there was simply no response. The service was simply not person centred . One expects that at such prices, the basics such as hygiene, clean toilets and bathrooms and towels are a given.
Date of stay: June 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Surendra Kala , General Manager at Amatra by the Ganges, responded to this review
Responded 3 Jul 2022
Dear Guest,

Greetings from Amatra by the Ganges!!!

We are thankful for the time taken to share your valuable feedback, we have taken your concerns on priority and working towards it, we have always been successful in providing at par service to our clients.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (591)
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      Reviewed 15 June 2022 via mobile

      1) AC stopped working in the middle of the night in an upgraded room
      2) They make tall claims but basic things such as WI-FI are not available
      3) Only 1 Towel was provided in each room. No hand towels either.
      4) I called the reception 5 times and still wasn’t attended to. After which I walked upto the reception myself and still they were unable to provide me with something as basic as a hand towel.
      5) The garden sprinklers were placed in the middle of the path made to access the river beach and they were sprinkling foul smelling water.
      6) Breakfast wasn’t fresh. Bread pakoras were rotten and despite identifying it and requesting the chef to remove it from the buffet, they continued to place it there at the cost of everyone else’s health.
      7) Electricity kept going in and out.
      8)The drainage system in the bathroom was very poor and the water didn’t go down the drain.

      Overall I’d just like to say that they overcharge at 10k per room per night and deliver nothing. Most pathetic experience ever. Don’t be fooled by the photographs as service is just beyond disgusting.

      Room tip: Avoid this property altogether. Not worth it.
      Date of stay: June 2022
      Trip type: Travelled with family
      Thank maitreyig2016
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Surendra Kala , General Manager at Amatra by the Ganges, responded to this reviewResponded 3 July 2022

      Dear Guest,

      Greetings from Amatra by the Ganges!!! “

      Thank you for your stay with us and your subsequent valuable feedback. We are concerned regarding the shortcomings during your stay; these are being taken up with the concerned departments and to take corrective measures for the future. It was indeed a pleasure of being a part of your trip to this city and we look forward to welcoming you again.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 12 June 2022 via mobile

      We had a great time at Amatras. Although there were a few glitch in terms of air conditioners but hospitality was excellent.

      Vipin and Anita went extra mile to arrange fruits for my kids who were not eating anything.
      Also, the maintenance was cooperative beyond words. I would love to come again here soon :)

      Date of stay: June 2022
      Trip type: Travelled with family
      Thank swati738
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Surendra Kala , General Manager at Amatra by the Ganges, responded to this reviewResponded 3 July 2022

      Dear Ms. Swati,

      Thank you so much for taking out your precious time to post a fabulous review about our hotel. It has been our privilege to have you stay with us and I am glad to know that you had a wonderful stay and were thoroughly impressed with the hospitality and service. I have shared your kind comments about the experience with my whole team and we are all proud to have contributed to your enjoyment here. We value your patronage and look forward to welcoming you back soon.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 11 June 2022 via mobile

      Chef satish did a very good job and was there for our help in odd times too will definitely visit once again because of him……. It was amazing food and good ambience…but unfortunately the service staff was not so well they didn’t provide service as required

      Date of stay: May 2022
      Trip type: Travelled with family
      Thank Sharansharma1234
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Surendra Kala , General Manager at Amatra by the Ganges, responded to this reviewResponded 3 July 2022

      Dear Mr. Sharma,


      Greetings from Amatra by the Ganges!!!

      Thank you for sharing your kind words of appreciation with us. We are delighted to read that you had a wonderful stay and enjoyed our services. On behalf of the entire team, our sincerest gratitude for sharing the feedback and we are looking forward to welcoming you back during your next visit in the city.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 June 2022

      Deeply disappointed . housekeeping and maintenance departments are virtually non existent.

      - Fitness center and spa were not functional. There is no update on their website about this. Had we known we may have booked somewhere else.
      - Jacuzzi in room not working.
      - Games room closed.
      - On check in we found only one towel in the room. Despite multiple calls to housekeeping the second towel did not come. Finally I had to go to the reception to complain and then it was sent
      - despite four calls to housekeeping they did not send fresh cups. I had to go to the restaurant and pick it up myself. Same issue with sending wifi password.
      - safety lockers were faulty , table lamp was not working, faucet in one bathroom was tilted, seepage in one room, electrical points not working, etc. etc. Very poor maintenance
      - At several places we saw dirty glass panes.
      - In the restaurant, there is an extensive menu but more than half the items are not available
      - Room cleaning is superficial
      - cleaning staff were insisting to clean only in our presence . Logic it is to avoid allegations of theft by any guest. is the staff not trustworthy? who wants to sit there while room is being cleaned?
      - at the swimming pool on one day there were no fresh towels. I had to make three requests and walk up and down from reception twice before they came

      Despite all this they are charging full price. one goes to these places to relax and not have to struggle like this. the overall experience was totally ruined.

      Date of stay: June 2022
      Thank Rohan T
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Surendra Kala , General Manager at Amatra by the Ganges, responded to this reviewResponded 3 July 2022

      Dear Mr. Rohan,

      We are thankful for the time taken to share your valuable feedback, we have taken your concerns on priority and working towards it, we have always been successful in providing at par service to our clients.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 6 June 2022 via mobile

      We came there to our grandmaa b,day celebration we found all things is good food good and services also only washroom was not clean.
      Thank you so much amatra team .
      We would like to thanks Mr Manoj and his team.

      Date of stay: June 2022
      Trip type: Travelled with family
      Thank Honeyshshsh
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Surendra Kala , General Manager at Amatra by the Ganges, responded to this reviewResponded 3 July 2022

      Dear Guest,

      Greetings from Amatra by the Ganges!!!

      Thank you so much for taking out your precious time to post a fabulous review about our hotel. It has been our privilege to have you stay with us and I am glad to know that you had a wonderful stay and were thoroughly impressed with the hospitality and service. I have shared your kind comments about the experience with my whole team and we are all proud to have contributed to your enjoyment here. We value your patronage and look forward to welcoming you back soon.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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