Property is undoubtedly beautiful but the rooms are too small and the place is not meant for solo travellers (women). Staff didnt pay much heed to what I asked for or requested. The way to the resort is also narrow. So if you're simply looking for a quiet place then yes otherwise a complete NO.
Agoda.com
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Trip.com
If you wana get sick , stay at this resort ..there staff is so unhygienic that i wo nder how they got the health n food licence. 31st night of december 2020 and 8 families including kids got sick , with food posining after eating dinner .. they even wanted to compensate coz they knew there staff and food is unhygienic. There rooms are shabby with no internet
Breakfast with fungus on breads ..what else do u want to know ... 2 star resort with highly unprofessional staff . Please do not expect luxury...
Dear Guest,
It is disheartening to know that you had to undergo an experience that is undesirable. Please accept our apologies for the inconvenience caused. Your feedback has been taken with a serious note. We have taken up your constructive inputs with all concerned.
Our hotel has always taken pride in ensuring that our guests feel satisfied at every step. We follow stringent measures in all our activities and follow all the COVID guidelines strictly. We would like to welcome you again, with an assurance that you shall have a comfortable and enjoyable stay.
Sincerely,
Gaurav Taneja
General Manager - Operations
This is surely a peaceful destination in the lap of ganges.The colour of Ganga can not be so beautiful which I saw here.we booked two rooms and their hostipality is awesome.it a must visit when going with family. Remarakarble property without any doubt. Neha from the team was very supportive from the beginning of the journey till the end.
Dear Guest,
Greetings from Amatra by the Ganges!
We thank you for the amazing rating and your kind words. It's feedbacks like these that always motivate us to do better. We hope to serve you again.
Best Regards,
Guest Relations Manager
Had an amazing experience at my 3 days stay with Amatra. We went there for a family vacation. A very relaxing, peaceful and calm place to rejuvenate your mind and soul. Completely satisfied with the staff, services and all the amenities provided. Food was also served keeping in mind our requirements and requests.
Special thanks to Neha for her efforts, acknowledging and providing us with the best of everything. One of us even forgot our wallet which had all the IDs and ATM cards, the staff made sure to inform us and it reached us within time(3 days) by courier and without any charges.
Dear Guest,
Greetings from Amatra by the Ganges!
We thank you for the amazing rating and your kind words. It's feedbacks like these that always motivate us to do better. We hope to serve you again.
Best Regards,
Guest Relations Manager
We went in the month of December. The place is clean and scenic. Beautiful place and warm people, Ms. Neha the receptionist is professional and customer friendly. Would visit again for sure and would recommend it to everyone.
Dear Guest,
Thank you for your valuable time in evaluating your stay at Amatra by the Ganges and sharing such a delightful review. We at Amatra are consistently making efforts to enhance our services keeping in mind our guest feedback. We would love to serve you again.
With Best Regards,
Guest Relations Manager
One of the third class resort that I have ever seen in my life ....very bad food quality,staff does not cooperative,no clealiness,they treat customers like a piece of crap,monkey entered in your villa no one recieved your call on reception...they only know how to take money from customers without giving any services to customers....please avoided this resort...because this resort makes your holidays a living hell
Dear Guest,
We understand the predicament you experienced in our resort. We express our heartfelt apologies for the inconvenience caused to you. Your feedback has encouraged us to make our services a pleasurable one for our guests.
We want our guests to enjoy our restaurants, but your experience is a serious concern for us. Please accept our sincere apologies for any inconvenience caused to you. Your feedback will assist us in becoming better at what we do. For making our services better, we would request you to please describe what dish brought displeasure to you. We will make sure that we pass on your feedback to the concerned and improve on that particular dish.
We have taken several steps, that prevent monkeys enter our premises. It has proved to be an effective step. As a precaution, we have put notifications on the glass doors of every room, indicating the dangers of monkeys entering the room if the door is left open.
Our endeavor is to provide exemplary service to our esteemed guests. Your feedback indeed has been noted and forwarded to the concerned and the corrective actions have been taken. We genuinely regret the inconvenience caused to you. We ask for your pardon. We do hope on your next visit we shall come up to your expectations.
Sincerely,
Gaurav Taneja
General Manager - Operations
