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Traveller rating
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92
20
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All reviews rajaji national park beautiful resort the river swimming pool indoor games recreational activities jungle safari first floor hustle bustle of the city family holiday every evening excellent property maintained property three rooms visit this place courteous staff warm hospitality
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Reviewed 2 weeks ago

This is surely a peaceful destination in the lap of ganges.The colour of Ganga can not be so beautiful which I saw here.we booked two rooms and their hostipality is awesome.it a must visit when going with family. Remarakarble property without any doubt. Neha from the team was very supportive from the beginning of the journey till the end.

Date of stay: December 2020
Trip type: Travelled with family
Thank Shilpspal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amatra Tech, Owner at Amatra By The Ganges, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from Amatra by the Ganges!
We thank you for the amazing rating and your kind words. It's feedbacks like these that always motivate us to do better. We hope to serve you again.

Best Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Had an amazing experience at my 3 days stay with Amatra. We went there for a family vacation. A very relaxing, peaceful and calm place to rejuvenate your mind and soul. Completely satisfied with the staff, services and all the amenities provided. Food was also served keeping in mind our requirements and requests.
Special thanks to Neha for her efforts, acknowledging and providing us with the best of everything. One of us even forgot our wallet which had all the IDs and ATM cards, the staff made sure to inform us and it reached us within time(3 days) by courier and without any charges.

Date of stay: December 2020
Trip type: Travelled with family
Thank M58behl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amatra Tech, Owner at Amatra By The Ganges, responded to this reviewResponded 2 weeks ago

Dear Guest,

Greetings from Amatra by the Ganges!
We thank you for the amazing rating and your kind words. It's feedbacks like these that always motivate us to do better. We hope to serve you again.

Best Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We went in the month of December. The place is clean and scenic. Beautiful place and warm people, Ms. Neha the receptionist is professional and customer friendly. Would visit again for sure and would recommend it to everyone.

Date of stay: December 2020
    • Value
    • Rooms
    • Service
Thank Nick0079090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amatra Tech, Owner at Amatra By The Ganges, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your valuable time in evaluating your stay at Amatra by the Ganges and sharing such a delightful review. We at Amatra are consistently making efforts to enhance our services keeping in mind our guest feedback. We would love to serve you again.

With Best Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2020 via mobile

One of the third class resort that I have ever seen in my life ....very bad food quality,staff does not cooperative,no clealiness,they treat customers like a piece of crap,monkey entered in your villa no one recieved your call on reception...they only know how to take money from customers without giving any services to customers....please avoided this resort...because this resort makes your holidays a living hell

Date of stay: December 2020
Trip type: Travelled with family
1  Thank nikeys416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amatra Tech, Owner at Amatra By The Ganges, responded to this reviewResponded 1 week ago

Dear Guest,

We understand the predicament you experienced in our resort. We express our heartfelt apologies for the inconvenience caused to you. Your feedback has encouraged us to make our services a pleasurable one for our guests.
We want our guests to enjoy our restaurants, but your experience is a serious concern for us. Please accept our sincere apologies for any inconvenience caused to you. Your feedback will assist us in becoming better at what we do. For making our services better, we would request you to please describe what dish brought displeasure to you. We will make sure that we pass on your feedback to the concerned and improve on that particular dish.
We have taken several steps, that prevent monkeys enter our premises. It has proved to be an effective step. As a precaution, we have put notifications on the glass doors of every room, indicating the dangers of monkeys entering the room if the door is left open.
Our endeavor is to provide exemplary service to our esteemed guests. Your feedback indeed has been noted and forwarded to the concerned and the corrective actions have been taken. We genuinely regret the inconvenience caused to you. We ask for your pardon. We do hope on your next visit we shall come up to your expectations.

Sincerely,
Gaurav Taneja
General Manager - Operations

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Reviewed 7 December 2020 via mobile

I really hate to write a negative review, but this time my hands were forced .
So point by point
Accessibility - excellent . One and half hours from Dehradun airport , the road is being constructed at places , but Over all it’s ok .
Location - you can’t ask for a better one . Bang on the Ganges , awesome surroundings , peace , calm and tranquility .
Property - lush green, well maintained so far . Offers excellent views , plenty of space to walk and plenty of activities to choose from . Jungle Safari is well managed .
Food - is average . Breakfast spread is miser , dinner you will be better off ala carte. The bar is closed for lack of staff so you either carry your own and carry your own ice from the kitchen too .. why... I will come to that.
Service - simply does not exist . They cite lack of staff because of COVID . Whatever staff there is , zero trained and have no idea of what to do and how . Be it anything . Such a potential place is severely mismanaged . Room service will make you mad and u got to call a different person every time .
It is marriage or family function venue . I would not encourage tourists , and if you do go , just forgive the staff. If you can , then it’s a good place .
Will like to visit again , in presence of full and trained staff .
I will respect their truthfulness , the staff was clear in the sitaution about it and did genuinely feel sorry for us .
But then , this is service industry and it doesn’t work like this .

Date of stay: November 2020
Trip type: Travelled as a couple
Thank AmitS5459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amatra Tech, Owner at Amatra By The Ganges, responded to this reviewResponded 1 week ago

Dear Guest,

We appreciate your liking of our property. Yes, we are on the banks of the great Ganga. Everyone will experience equanimity in the lush green surroundings along the banks of great Ganga. We are happy to note that you loved the jungle safari.
Our guests deserve the best service, but your experience is a serious concern for us. Your feedback shall support us in making our services better. We would request you to please describe what dish brought displeasure to you. We shall make amendments and we shall make sure that the next time you visit us, you will have a pleasurable stay with us and make your trip a joyful experience.

Sincerely,
Gaurav Taneja
General Manager - Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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