Walk in to this hotel while attending a course in Temerloh. Travelling with wife and 2 kids and we took a family room which came with 2 queen size bed. Room looks aging, its ok. Noted dust not wiped off on the bed headboards and thats still tolerable.
But once get a closed look, noticed ants moving in line on the mattress and thats intolerable.
So went down to the counter to complain and was offered another room. Still dust on headboards, but this time ants not on the mattress but at side table. Also noticed hairs on both mattress.
So complain again and was offered another room, decided to give them last chance.
This time, no ants, no hair and felt ooh, finally can settle down... but then a small cockroach crawling out from the chair.
Thats it!!! So I went to the counter to cancel the room and request for refund. Its after 6pm and only 1 male staff around. He told me that I have to pay RM5 (charge imposed by credit card to hotel for any cancellation) for the cancellation. I refused to pay as I think its not my problem leading to the cancellation.
Got the payment cancelled at the end with no extra charge.
But throughout the process, NO apology was offered.
Terrible room! Terrible service!More
- Free Wifi
- Free Parking