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“A rough night”

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Hilton Garden Inn Atlanta East/Stonecrest
Ranked #1 of 8 Hotels in Lithonia
GreenLeadersBronze level
Reviewed 26 November 2011

We arrived at 8 pm after a long day on the road. We checked in and when we got to the room it had not been made up or cleaned. The woman at the front desk quickly gave us another room, but when we got to it there was a strong smell of woman's perfume in the room. Too tired to swap again we didn't say anything. Later that night we found out the mattress had a problem and there was a ridge that caused me too keep rolling to the middle, plus it was very hard.

After a tough night I went down to breakfast and it had to be 80 in the lobby, making it a very uncomfortable meal.

On the good side, the staff was very helpful and friendly.

  • Stayed: November 2011
    • Value
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Thank skyking56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeelGM, Director of Sales at Hilton Garden Inn Atlanta East/Stonecrest, responded to this reviewResponded 29 November 2011

I understand that it was a diffucult night, please contact us so that we can make it up to you.

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Reviews (440)
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420 - 424 of 440 reviews

Reviewed 22 November 2011

Stayed at here November 11th -13th for a Moms 2 Moms Retreat. The service we received was
fantastic. Our room was very inviting. The service when we received for our meals was outstanding. All you had to do was ask. The chiefs and wait staff makings sure our food was prepared the way we ordered. I will be back again.

  • Stayed: November 2011, travelled with friends
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Thank Tea0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

Everything you expect from a Hilton Garden Inn.
Clean rooms, Great environment, Good food.

  • Stayed: June 2011, travelled with family
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1  Thank LFD974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeelGM, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this reviewResponded 2 August 2011

Thanks for the wonderful review, it was a pleasure having you stay with us!

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Reviewed 20 July 2011

I needed a little R & R and stayed at the Hilton Garden Inn Atlanta East StoneCrest
for the weekend. It is a wonderful hotel, the room was big and spacious with a very comfortable bed. Upon my arrival it seems there were two family reunions going on at the hotel, but the staff made sure everyone was welcome. The staff was very professional and made sure that every guest was happy.
I ate breakfast at the hotel and the breakfast bar was great, along with the omlet station. I had a wonderful stay and will stay there again.

  • Stayed: July 2011, travelled solo
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1  Thank Inez_wheat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeelGM, General Manager at Hilton Garden Inn Atlanta East/Stonecrest, responded to this reviewResponded 22 July 2011

Thank you for your comments, I will be sure to pass it along to my staff.

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Reviewed 27 June 2011

Was in Atlanta for a family vacation. Chose this hotel since I have stayed here for work. Always a great experience. The staff is friendly and really cares about the guests and the hotel. Clean rooms, great nights sleep...all you want in a hotel.

Room Tip: Stop by the bar and see Mr. Lewis.
See more room tips
  • Stayed: June 2011, travelled with family
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    • Sleep Quality
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3  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Atlanta East/Stonecrest

Address: 7890 Mall Ring Rd, Lithonia, GA 30038-6990
Phone Number:
Region: United States > Georgia > Lithonia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Lithonia
Price Range: ₹ 7,733 - ₹ 10,658 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Atlanta East/Stonecrest 3*
Number of rooms: 110
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Also Known As:
Hilton Garden Inn Atlanta East Hotel Lithonia
Hilton Lithonia
Hilton Garden Inn Lithonia
Lithonia Hilton

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