About 2 1/2 years ago a MOUSE fell from the ceiling and ran across the floor when a co-worker and I were having lunch one day. I had been leery of Los Nopales since then. Turns out this would not be the last bad experience with this restaurant. I went to this location on today around 2:30 pm with my husband and son. The experience was cold and uninviting. First, once we were seated it took over 20 mins before a server came to take our drink order and give us chips and salsa. There was a male and a female server working the bar area at that time. No one even made eye contact or acknowledged us. We eventually flagged down the female server to get drink orders and since we wasted so much time already we placed out food orders at the same time. The server brought our drinks and we had to flag her down again 5 minutes later and yell we needed chips and salsa. We wanted to order margaritas and cheese dip but the servers - the male and female- never came our direction and refused to make eye contact with us. We eventually left without waiting for food to come out. We explained to cashier at front that we wanted to pay for out drinks and leave. She did not charge us for sodas which was fair. I am usually not a complainer and I have a lot of patience especially if there is a crowed restaurant (it wasnt). But Los Nopales fell short once again, simply acknowledging your customers goes a long way. We ultimately left because the servers ignoring us and neither bothered to come to check on us unless summoned by us. I would like to recommend El Rio Grande in Lanett, Alabama, the food is better and service as well.
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