We checked in at 10PM and the desk clerk had to open the door to the room because the handle was "loose". When I walked in, I immediately noticed a moldy smell. I told the desk clerk that I couldn't stay in that room due to asthma. He DID NOT offer another room and REFUSED to return my money. He told me that the rooms were just inspected and that there was no mold or mildew. He basically called me a liar and said that I had signed a contract and that there was nothing I could do about it. What I signed was the paper saying that I would be responsible for any damage I cause while staying in the room; not a contract that I have to stay in the room! I gave him back the key and went to a different hotel for the night. I returned to the Econo-Lodge the next day to speak to the owner, who did not want to refund my money. He said that the desk clerk had offered me another room; which he didn't.! I finally got the owner to agree to credit the amount back to my card, because I told him that I would challenge the charge with my card company. You can bet that I am going to check my statement; as I don't trust them. Customer service is non-existent at this place! If I was extremely tired and this was the only place available, I would rather spend the night in my car beside the road. The question: Would I recommend this "place" (I have a hard time calling it a hotel) to a friend? I wouldn't recommend it to my worst enemy!!!! BEWARE OF THIS PLACE!!!!
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- Also Known As:
- Econo Lodge Kingsland
- Kingsland Econo Lodge
- Econo Lodge Cumberland Kingsland, GA, United States