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“Cleanliness, ammenities and staff are sub-par”

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Hawthorn Suites by Wyndham Kingsland
Ranked #3 of 21 Hotels in Kingsland
GreenLeadersBronze level
Kansas City
2 reviews
“Cleanliness, ammenities and staff are sub-par”
Reviewed 28 March 2010

Don't stay here especially if you're on a leisure trip. Breakfast ends during the week at 8:30 and the cleaning staff is off duty after 10:30 AM so if you want to sleep in, you'll have to find your own breakfast and clean your own room. We also found an assortment of items left by previous occupants - old magazines, a woman's shoe (yuck), rose petals (double yuck), and old tissue paper and wrapping paper. I asked a staff member with help with the machine that dispenses laundry soap and she said I would just need to go to the grocery store to pick some up. There are no vending machines and no ice machines. There is an area where you can purchase snacks but the front desk staff was MIA most of the time so you'll have to wait until someone gets back from their smoke break to purchase anything. When I checked in, I was given my room keys in a paper key card holder that was dirty. The front desk clerk used white-out to erase the old room number and said the owner hadn't ordered any new ones yet. Just tacky and unprofessional in my opinion. This hotel appears to be on its way down.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KCRRMZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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432 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
Jacksonville, FLorida
1 review
Reviewed 19 December 2009

I decided to get a hotel room for my daughter's birthday as we were having bathroom work done. She was turning 4. We had 7 people 4 of them being children. We stayed in a 2 queen jacuzzi suite and had plenty of room. From the time we walked through the door everyone was very pleasant. The room was very clean. The beds were very comfortable. When we went for the breakfast the lady never gave us mean looks with the children not being the best behaved just smiled and believe me we do not get that alot. Everything about our stay was wonderful and we would definately stay here again. The only little thing bad about it was there were no good cartoon channels for the children and the televisions were a little fuzzy. So if you have children take some DVDs they have DVD players in both the sitting area and the bedroom.

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ADENNARD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level Contributor
112 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 11 July 2009

We stayed here a night while passing through on the way to Florida. The room was very nicely appointed, with a sitting area, partial kitchen, and separate bedroom. There were flat screen TVs in both the sitting area and the bedroom. The pool was very nice and we had a good swim there with the kids and another family we met. Overall, the stay was nice, although do shop for rates, as the couple we met paid significantly less than we did. Our only disappointment was that one of the beds was made up dirty. We called the desk, and the front desk guy who did our checkin came up and changed it himself (understaffed?). We liked this place and would be happy to stay there again, but I think I might try another hotel in the area next time looking for better value (or I'll shop harder for a rate at this place).

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OnTraveler_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
canton, ohio, USA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2009

This hotel was great from beginning to end. Very helpful and friendly people and crisp, clean accomodations. It was perfect for us because we had our two daughters (16 and 17) who stayed in the living room area (sofa bed). In between that living area and the bedroom was a galley kitchen and a bathroom. The doors closed between the rooms making it truly two rooms. It was a great place. Breakfast was fine. Hotel staff was polite and friendly. Wish they were all like this.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank larocco301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Virginia
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 22 May 2009

I do not understand the other reviews. When considering reviews I always look at the number of contributions made by extreme reviewers. In this case, they were all ones. I was in Kingsland for a swim meet. Many other families stayed at other properties. Our room was so nice and spacious that the others came to our room to socialize. There is a solid door between the bedroom and the rest of the suite which is very nice with preteen boys. I was able to work wirelessly on my computer in the bedroom while they watched television in the other room. By the way, there were two flat panel televisions. . . the one in the living room quite large. The kitchen was fantastic. . . granite countertops, full refrigerator with ice-maker, dishwasher, nice cabinets (even with a wine rack), plates, glasses, cooking utensils, flatware and a range. In the bathroom, there was a very large euro style walk in marble shower and large marble bathroom counter with a magnified makeup mirror. The breakfast was also very good with hot egg/bacon/toast/grits or the standard cold options. The breakfast area was extremely spacious and nicely appointed. There was never a bottleneck at one station or another. And finally, the staff was great. I found them to be very nice and very helpful. The night of our arrival someone had disconnected the cable from the televisions. The manager came directly upstairs and fixed it. I had no complaints and will most certainly stay there again.

Stayed November 2008
Helpful?
1 Thank SavannahGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Kingsland

Property: Hawthorn Suites by Wyndham Kingsland
Address: 1323 E King Ave, Kingsland, GA 31548-6831
Phone Number:
Region: United States > Georgia > Georgia Coast > Kingsland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kingsland
#6 Family Hotel in Kingsland
#7 Romantic Hotel in Kingsland
Price range (per night): ₹ 6,529 - ₹ 9,825
Hotel Class:3 star — Hawthorn Suites by Wyndham Kingsland 3*
Number of rooms: 66
Official Description (provided by the hotel):
All Suites Hotel with Kitchen in each suite. All the suites have separate Living and bed rooms with large screen TV. Living room has a sleeper sofa. Kitchen comes with pots and pans. Living like in a mini apartment.Free hot buffet style breakfast every morning. Evening social hour is 7 days a week from 5:30pm to 7pm. Proudly serving Beer & Wine, Chips & Salsa and Popcorn & Freshly Baked Cookies. Come join the fun where you get Great Value for the same price. ... more   less 
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Also Known As:
Hawthorn Suites Kingsland
Kingsland Hawthorn Suites
Hawthorn Suites By Wyndham Kingsland GA, United States

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