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La Quinta Inn & Suites Covington
Ranked #4 of 9 Hotels in Covington
GreenLeadersSilver level
Reviewed 3 weeks ago

I stayed at the LaQuinta Inn on November 11, 2017. The first thing that I noticed when I walked into the room was the trash was not emptied from the previous guest. I was so tired from the long drive that I didn't complain. The staff was kind and courteous. The breakfast was good. However, when I got ready to leave my billing was all wrong. They were charging me $277 for one night's stay with an early check in. The desk clerk didn't know what to do so I had her call the manager who was not on duty. The manager had her refund $121 credit but ALL of the pending amounts showed up on my credit card, thereby freezing money that I didn't owe. I called back and left a message but no response. I called customer service in Texas and they took time to explain what was happening with the bill. The next day I spoke to Le'ana, the manager and she was very nice and courteous. But I still see a pending amount on my credit card which makes me sad. I guess as long as they don't try to get that pending amount it will be ok. I was told that they couldn't remove an incorrect pending amount. It would have to be paid then credited back. This hotel ws in a convenient location for where I was visiting. I will have to find another hotel when I visit next month.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with La Quinta
Thank Shirley_Jackson58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeanaWhite, General Manager at La Quinta Inn & Suites Covington, responded to this reviewResponded 3 weeks ago

Hi Shirley_Jackson58,

I apologize for the inconvenience that you experienced at check out. I understand the frustration that you experienced and I am very sorry that you had to experience this. I have provided additional training to my staff members to ensure that this doesn't happen again. I did follow up with you this afternoon and you verified that the pending amount has been placed back on your card.

I do hope that you will give us another chance to make your stay!

Sincerely,
Leana White
General Manger

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5 - 9 of 28 reviews

Reviewed 4 weeks ago

There was an anfestation in room 1101. When my daughter woke up there were ants in her bed and in her snacks after a 1 day stay. When this was brought to the attention of the staff and I was offered a $30 discount because I did not bring this up earlier......they weren’t there earlier!!! They came through a crack in the wall at the bottom based on the video provided. Management said they were unaware of this issue which I find hard to believe. The agent said that she is only able to offer that and if I need further assistance to call back on Monday. After calling back on Monday and having to inform them of the video and pictures that I have. I mentioned at the very least I would like the room compted she obliged. I’m am surprised at the level of service of a manager at this location where there was not an immediate need to fix the problem. While a having the room compted fixed this problem they are not looking to build a relationship going forward. The difference between a franchise and a corporate location is obvious.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with La Quinta
Thank vrpounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeanaWhite, General Manager at La Quinta Inn & Suites Covington, responded to this reviewResponded 4 weeks ago

vrpounds,

I do apologize for your experience, this is not the norm at this property. Janiece at the front desk took care of discounting your stay and I was unaware that this was not to your satisfaction. I did speak with you on Monday to resolve this matter to your satisfaction. Guest is experience is my number one goal, and I do apologize for the experience that you had.

Sincerely,
Leana White
General Manager

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Reviewed 4 weeks ago via mobile

Even though I was exhausted upon arrival, my family and I got very little sleep. The air conditioner in our room sounded like a jet engine. When we tried turning it off, it made loud popping noises. The shower would also not drain properly. Around 1am, we could take no more and requested another room. Air conditioner was still noisy but an improvement. Once breakfast service began, we could hear chatter from two floors down. Water in shower was lukewarm and did not get hot.

Stayed: November 2017, travelled with family
Thank cbrown9802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeanaWhite, General Manager at La Quinta Inn & Suites Covington, responded to this reviewResponded 4 weeks ago

Hi cbrown9802,

I do apologize for what you experienced during your stay. You concerns are very important to us and we appreciate your feedback. I do hope that you will give us a chance in the future to make your stay!

Sincerely,
Leana White
General Manager

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Reviewed 5 weeks ago

We stayed in this hotel for one night at the end of October 2017. We were heading out for The Vampire Diaries tour the next morning and wanted to stay close to where it started.

The hotel was clean and nicely furnished. The front desk clerk was friendly and helpful upon our arrival. We were checked in quickly and told about breakfast the next morning.

The hotel has all interior corridors which is nice and not always something you find at a La Quinta.

Our room was quiet and comfortable. The shower worked well and we were able to watch the World Series on the TV in our room. The internet also work well.

The breakfast was typical hotel fare. It was fresh and warm so what more do you need?

Overall it was a nice room for the night and I would stay there again.

Room Tip: Upper floors seem quieter
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  • Stayed: October 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank HockeyGiraffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeanaWhite, General Manager at La Quinta Inn & Suites Covington, responded to this reviewResponded 4 weeks ago

Dear HockeyGiraffe,

Thank you so much for staying at the new La Quinta Inn & suites Covington, GA & for taking time to review your 5 star experience! I am so happy to hear that you had a great stay and we hope to see you again soon!

Sincerely,
Leana White
General Manager

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Reviewed 7 November 2017

Understaffed. Hotel was nothing nothing fancy. Reservations were incorrect. Ended up with not enough bed space for the number of people in our party. 4 people...one king bed. Hotel was completely booked, so we found another customer to swap rooms with.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Davita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeanaWhite, General Manager at La Quinta Inn & Suites Covington, responded to this reviewResponded 8 November 2017

Hi Davita H,

I do apologize for your experience. WI am personally looking into the situation and reviewing the situation so that this does not occur in the future. We do hope that oyu will give us another chance!

Sincerely,
Leana White
General Manager

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Additional Information about La Quinta Inn & Suites Covington

Address: 9159 Access Rd NW, Covington, GA 30014-2011
Phone Number:
Region: United States > Georgia > Covington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Covington
Price Range: ₹ 7,036 - ₹ 9,489 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Covington 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the La Quinta Inn & Suites Covington, GA, where you will experience comfort and convenience in our newly renovated hotel. Our hotel is conveniently located right off Interstate 20 at Exit 90. We are located only 45 minutes from Atlanta and 1 1/2 hours from Augusta, home of the Master's Golf Tournament. We are located less than 5 miles from the Historic Covington Downtown Square and shopping. Traveling for Business? We have all the amenities to make you feel at home, while you are on the road. Free High Speed Wi-Fi to keep on top of your work, watch movies, or keep in contact with your family. Free Hot Breakfast to get your morning started right. A 24 hour fitness center, so that you can keep up your routine. Guest Laundry center to keep you looking fresh and 24 hours business center. Traveling for Leisure? We have all the amenities to make your stay great. We offer a seasonal outdoor swimming pool to relax and soak up the sun. Free hot breakfast and guest laundry. We are located just a few minutes away from the Downtown Covington Historic Square; featuring dining, shopping, also TV and Movies Filming locations. Turner Lake Ball Park is less than a 1/4 a mile from the hotel. We are located to all the Hollywood of the South destinations. Whether you are a History fan, TV or Movie Fan, or into haunting the Covington area has something for you. La Quinta Inn & Suites - Covington, GA offers the following to all our guests: free hot breakfast, free Wi-Fi, 24 hour fitness center, business center, seasonal outdoor swimming pool, guest laundry, and free parking. La Quinta Inn & Suites - Covington, GA also takes care of your meeting and event needs. We offer 2 meeting rooms: the Board Room and the Meeting Room. Each room may be rented for corporate events or for leisure functions. The Meeting Room features a beautifully shaded outdoor patio to expand your event space. The hotel's unique atrium can be rented out for wedding ceremonies as well, Featuring a 4 story breath-taking view. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Covington

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