I stayed at the LaQuinta Inn on November 11, 2017. The first thing that I noticed when I walked into the room was the trash was not emptied from the previous guest. I was so tired from the long drive that I didn't complain. The staff was kind and courteous. The breakfast was good. However, when I got ready to leave my billing was all wrong. They were charging me $277 for one night's stay with an early check in. The desk clerk didn't know what to do so I had her call the manager who was not on duty. The manager had her refund $121 credit but ALL of the pending amounts showed up on my credit card, thereby freezing money that I didn't owe. I called back and left a message but no response. I called customer service in Texas and they took time to explain what was happening with the bill. The next day I spoke to Le'ana, the manager and she was very nice and courteous. But I still see a pending amount on my credit card which makes me sad. I guess as long as they don't try to get that pending amount it will be ok. I was told that they couldn't remove an incorrect pending amount. It would have to be paid then credited back. This hotel ws in a convenient location for where I was visiting. I will have to find another hotel when I visit next month.
- Official Description (provided by the hotel):
- Welcome to the La Quinta Inn & Suites Covington, GA, where you will experience comfort and convenience in our newly renovated hotel. Our hotel is conveniently located right off Interstate 20 at Exit 90. We are located only 45 minutes from Atlanta and 1 1/2 hours from Augusta, home of the Master's Golf Tournament. We are located less than 5 miles from the Historic Covington Downtown Square and shopping. Traveling for Business? We have all the amenities to make you feel at home, while you are on the road. Free High Speed Wi-Fi to keep on top of your work, watch movies, or keep in contact with your family. Free Hot Breakfast to get your morning started right. A 24 hour fitness center, so that you can keep up your routine. Guest Laundry center to keep you looking fresh and 24 hours business center. Traveling for Leisure? We have all the amenities to make your stay great. We offer a seasonal outdoor swimming pool to relax and soak up the sun. Free hot breakfast and guest laundry. We are located just a few minutes away from the Downtown Covington Historic Square; featuring dining, shopping, also TV and Movies Filming locations. Turner Lake Ball Park is less than a 1/4 a mile from the hotel. We are located to all the Hollywood of the South destinations. Whether you are a History fan, TV or Movie Fan, or into haunting the Covington area has something for you. La Quinta Inn & Suites - Covington, GA offers the following to all our guests: free hot breakfast, free Wi-Fi, 24 hour fitness center, business center, seasonal outdoor swimming pool, guest laundry, and free parking. La Quinta Inn & Suites - Covington, GA also takes care of your meeting and event needs. We offer 2 meeting rooms: the Board Room and the Meeting Room. Each room may be rented for corporate events or for leisure functions. The Meeting Room features a beautifully shaded outdoor patio to expand your event space. The hotel's unique atrium can be rented out for wedding ceremonies as well, Featuring a 4 story breath-taking view. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Covington