I booked a room with this hotel through Priceline.com and had a confirmed reservation. I had confirmed with the hotel 3 hours before my arrival and they confirmed my reservation number.
When I arrived at 10:30 at night after driving for 10 hours they had not reserved my room for me. The hotel manager, Sheilah, who had confirmed the reservation before was not willing to offer any assistance whatsoever to find another room. She was curt, unprofessional and did not care at all that the hotel had created this inconvenience.
I contacted Priceline and they called Sheilah, who then lied to them about what had happened.
I will be lodging a complaint with the corporate office of Country Inn as well as the franchise owner of this particular location.
This behavior on the part of the hotel manager is completely unacceptable at any level.
Stay away from Country Inn - especially this one.
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- Also Known As:
- Country Inn Conyers
- Conyers Country Inn