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“Stay far away from this hotel. Absolutely terrible service” 1 of 5 bubbles
Review of Country Inn & Suites By Carlson

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Country Inn & Suites By Carlson
Ranked #5 of 15 Hotels in Conyers
Certificate of Excellence
Charleston, South Carolina
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Stay far away from this hotel. Absolutely terrible service”
1 of 5 bubbles Reviewed 4 September 2011

I booked a room with this hotel through Priceline.com and had a confirmed reservation. I had confirmed with the hotel 3 hours before my arrival and they confirmed my reservation number.
When I arrived at 10:30 at night after driving for 10 hours they had not reserved my room for me. The hotel manager, Sheilah, who had confirmed the reservation before was not willing to offer any assistance whatsoever to find another room. She was curt, unprofessional and did not care at all that the hotel had created this inconvenience.

I contacted Priceline and they called Sheilah, who then lied to them about what had happened.

I will be lodging a complaint with the corporate office of Country Inn as well as the franchise owner of this particular location.

This behavior on the part of the hotel manager is completely unacceptable at any level.

Stay away from Country Inn - especially this one.

  • Stayed September 2011, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Joel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnConyers, General Manager at Country Inn & Suites By Carlson, responded to this review, 12 October 2011
Dear Joel G,

Thanks for your review. I am sorry to hear about the situation you encountered with Priceline.com. I would like to talk with you to see how we can make amends. Please call me at your convenience.

In service,

Jay Bhavan
General Manager
Country Inn & Suites By Carlson- Conyers
Tel-770-785-2400
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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181 reviews from our community

Traveller rating
    79
    42
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Charleston, South Carolina
1 review
5 of 5 bubbles Reviewed 11 August 2011

I travel frequently and must say that this hotel has definitely set the benchmark for customer service and quality from this point forward. Everything from the staff to the cleanliness of the room was far superior than my expectations. I will always make my future reservations at this specific property in the future. The staff was very friendly and professional. The amenities were also a bonus, from the swimming pool and hot tub to the fitness center. I have bookmarked this hotel for all my future stays!!!

  • Stayed June 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnConyers, Manager at Country Inn & Suites By Carlson, responded to this review, 14 June 2012
Dear Diane L

Thank you for your kind words about our hotel. I am glade to hear, We exceeded your expectation in cleanliness and services. Look forward to seeing you on your next trip to ATL.

Jay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Georgia
1 review
5 of 5 bubbles Reviewed 10 August 2011

I am really particular about the hotels wife and I stay in..........When we arrive at the Country Inn & Suites the young lady that was working (Latoya) help us out a lot. Very pleasant attitude and smile, the whole staff made us feel like very comfortable. Very clean hotel, the beds slept wonderful. If you need a great get away come to the Country Inn & Suites of Conyers!!!!!

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnConyers, Manager at Country Inn & Suites By Carlson, responded to this review, 14 June 2012
Dear Brian R,

Thank you for your pleasant comments. I am glade to hear, You and your wife enjoy your vacation at our hotel. Look forward to seeing you on your next trip to ATL.

Jay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed 2 August 2011

I went to Conyers, GA for Conference and holiday and stay was in Country Inn & Suites. The hotel was really nice, and the service was wonderful.
The welcome was done very well and the staff was very cooperative.
I would strongly recommend this hotel to anyone traveling to Conyers/Atlanta. This hotel fit the bill in every respect. Book the Country Inn & Suites Conyers and you will be glad that you did.

Room Tip: Room was spacious with all amenities
See more room tips
  • Stayed July 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TanushG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnConyers, Manager at Country Inn & Suites By Carlson, responded to this review, 14 June 2012
Dear Mr. Tanush G,

Thank you for your nice response. We are very happy that your stay with the hotel was great while attending conference in Atlanta. Look forward to seeing you on your next trip to ATL.

Jay
General Manager
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Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed 18 July 2011

Staff was friendly and ready to help when it came to finding kid-friendly restaurants in the area. Room we stayed in was clean and ready when we checked in. The kids loved the indoor pool and enjoyed the exercise facility.

Stayed June 2011, travelled with family
Helpful?
Thank lkh1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnConyers, General Manager at Country Inn & Suites By Carlson, responded to this review, 29 August 2012
Dear Ikh1973,
Thank you for your memorable stay with your children. I am glade to hear you and your family had great fun in our indoor pool, spa and fitness center. There are many kids friendly restaurant within one mile radius. Chuckle Cheese amusement and fun place is only half mile from us and You may celebrate your children's birthday and take some memorable pictures. We are looking forward to see you on next trip. I love this country.
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Additional Information about Country Inn & Suites By Carlson

Property: Country Inn & Suites By Carlson
Address: 1312 Old Covington Highway, SE, Conyers, GA 30012
Phone Number:
Region: United States > Georgia > Conyers
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Conyers
Price range (per night): ₹ 6,623 - ₹ 8,398
Hotel Class:2.5 star — Country Inn & Suites By Carlson 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Country Inn Conyers
Conyers Country Inn

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