Name: Not intended for long term stay
Item: Days Inn by Wyndham College Park Airport Best Road
Rating: 2
Author: peacefab

6 - 11 of 1,059 reviews

Randall S

Reviewed 25 July 2024

horrible

this hotel is disgusting and dirty. smells like smoke in a horrible dangerous part of town. checked out immediately but they still charged me.

Date of stay: July 2024

Review collected in partnership with this hotel

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Thank Randall S

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Randall,

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described and are sorry to hear that your stay did not meet your expectations.

We are committed to maintaining a clean and comfortable environment for all our guests. Your comments regarding cleanliness and the smoke smell have been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately.

Regarding the location, we understand that safety is a top priority for our guests. While we cannot change our surroundings, we are working closely with local authorities to ensure the area remains safe and welcoming for everyone.

As for the charges on your account, we apologize for any confusion. Our standard policy requires processing any cancellations or early check-outs according to our terms and conditions. However, we value your satisfaction and would like to make this right. Please contact our front desk or management team directly at, and we will be happy to discuss a possible resolution.

Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to better serve you in the future.

Sincerely,
Days inn customer care team

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loulou22301

Atlanta, Georgia

Reviewed 9 July 2024

Good value for the location

I've never had a problem with this property. They've updated the rooms a bit. Honestly, I liked them better the old way. The beds are comfortable, the bathrooms are clean and I can actually walk on the floor in my socks and they're not all grimy and black in the morning 😀. The service has always been friendly. There are a bunch of eateries less than ten minutes away. Walmart and Kroger about 15 - 18 min away. Airport close. Just make sure you have everything you need when you get there, because if not you'll have to go back out. Mainly because there's nothing in the immediate vicinity. The property sells snacks and drinks... surprisingly, it costs less to buy their snacks cause the vending machine is higher. 🤔 The bus stop is in front, and if you're trying to get to the train station, the bus stop is directly across the street. It's only about a 10 minute ride. They provide an airport shuttle bus. The interstate is close by. They have onsite laundry. Housekeeping is prompt. They may be a little pricey, but you're getting a lot for your money. Not bad.

Date of stay: June 2024

Review collected in partnership with this hotel

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Thank loulou22301

Dear guest, thank you for your detailed feedback and for choosing to stay with us. We're pleased to hear that you found our beds comfortable, our bathrooms clean, and our service friendly. It's great to know that you appreciate the convenience of nearby eateries, the airport shuttle, and the bus stop right in front of the property. We understand your preference for the old room style and will consider your input for future updates. We also appreciate your insights on our snack prices and the importance of having everything you need upon arrival. We strive to offer good value for your money and are glad you found our offerings satisfactory. We look forward to welcoming you back soon.

Best Regards,
Days Inn
Customer Care Team

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Madeleine Sylve... M

Reviewed 16 June 2024

Not customer oriented! Terrible experience!

My name is David Cunningham, I was traveling to Mexico with my wife. I rented a space to leave my car for a month.
Unfortunately, I pay $120 CASH and all they gave me was a yellow card (no receipt) (I feel like an idiot) I trusted them, didn't asked for a receipt.

I rented the parking space before going to sleep. We went to the airport by 5.00 am. My wife didn't have a passport so she had to go back to the hotel to pick up the car by 6.30am. She talked to the front desk and the guy said she needed to tell me to call since I was the one who payed the $120.
Make story short I called and this woman refuses to refund my money even though the car was in their parking lot over night.
I told her the front desk never gave me a receipt, just a yellow tag. Still she didn't care.
I will try get someone in administration to complain. You would figure someone acting in good faith and refund my money. Unless they keep them for themselves without the administration knowing....

Date of stay: June 2024

Ask Madeleine Sylve... M about Days Inn by Wyndham College Park Airport Best Road

Thank Madeleine Sylve... M

Dear David, thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced regarding the parking payment and the lack of a receipt. Rest assured, we take your concerns seriously and are looking into this matter urgently. We strive to uphold the highest standards of transparency and customer service, and we regret any miscommunication or oversight in this instance. Please contact our administration directly so that we can promptly address your refund request and investigate the issue further. Your feedback is invaluable as we work to ensure that all our guests have a positive and reliable experience with us. We appreciate your understanding and hope to resolve this to your satisfaction soon.

Best Regards,
Days Inn
Customer Care Team

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rqhmd

Philadelphia, Pennsylvania

Reviewed 23 May 2024

Dont stay here

They dont care bout cleaning of the rooms when you bring it to management attention they put you on the do not rent list

Date of stay: May 2024

Review collected in partnership with this hotel

Ask rqhmd about Days Inn by Wyndham College Park Airport Best Road

Thank rqhmd

Dear guest, we're deeply sorry to hear about your experience. Ensuring cleanliness and handling guest concerns promptly are paramount to us, and we apologize if our response fell short of your expectations. Placing you on a "do not rent" list without proper cause is not in line with our standards of service. Your feedback is essential, and we take it seriously. We'd like to investigate this matter further to ensure it doesn't happen again. Please reach out to us directly so we can handle your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to restore your trust in us.

Best Regards,
Days Inn
Customer Care Team

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Roving65072916296

Lehigh Acres, Florida

Reviewed 22 March 2024 via mobile

The most HORRIBLE hotel EVER😡😡😡🤬🤬🤬

This hotel was the worst experience I’ve ever had, Everything was dirty, didn’t smell smoke-free Walls are dirty, Bed sheets are stained pillows have red stains on them the pictures look nothing like the real hotel, AVOID GOING TO THIS HOTEL!!!

Room tip: Avoid this Hotel

Date of stay: March 2024

Ask Roving65072916296 about Days Inn by Wyndham College Park Airport Best Road

Thank Roving65072916296

Dear guest, we're sincerely sorry to hear about your disappointing experience during your stay. Providing a clean and comfortable environment for our guests is our utmost priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable to us, and we will review the issues you've mentioned with our housekeeping team to ensure that such lapses do not occur in the future. We understand your concerns and apologize for any inconvenience caused. Please know that your satisfaction is important to us, and we would appreciate the opportunity to make things right. If you would like to discuss your experience further or if there's anything we can do to assist you, please don't hesitate to contact our team directly.

Best Regards,
Days Inn
Customer Care Team

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