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Reviewed 6 October 2018

Stayed here 2 nights and was delighted at the accommodations and the surroundings. The personnel were very professional. The services were very good. The valet parking attendants were all around great.

  • Stayed: August 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Fred F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan_McNulty, Manager at Legacy Lodge, responded to this reviewResponded 4 weeks ago

Thank you for the great review! We’re very proud of the team we have here at Lanier Islands, and the service we provide to our guests. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018

Our family was really disappointed with the Lake Lanier Islands Resort hotel specifically. We stayed for one night with our 2 children. The focus of our trip was to spend most of our time at Margaritaville (which was awesome).

We live about an hour away from Lake Lanier and did not bring beach towels with us. We went to the pool to take a few towels with us to Margaritaville and were quickly scolded by the pool attendant stating we were not allowed to take the towels to Margaritaville. Her suggestion was to "buy" towels at the gift shop at Margaritaville. What type of resort tells their guests to buy towels? It's the most absurd thing I've ever heard of especially considering the room rate was $400 per night! I've never been to a hotel, much less a resort, that doesn't offer beach towels if there is a beach close to or on the property.

The resort really lacks catering to families in the evenings. They advertise a family movie night on the weekends and make it seem like it's going to be in a cool outdoor setting. When we showed up to watch the movie, it was being played in a conference room with conference chairs setup. The host was very gracious and did provide popcorn, but it just wasn't up to par with other family activities we've done at other resorts.

We stayed in the villas. The villas outside landscaping is gorgeous and the entire property has amazing views and beautiful foliage. However, the interior of the hotel is in need of renovations. The ceiling in our bathroom was peeling and the dock close to the lake behind the villas had holes the size of baseballs and soft spots in the wood from rot. I was afraid my children would get hurt just by walking on the deck.

My advice, don't waste your money staying at this property, especially if you live near the Atlanta area. My recommendation is to drive to Lake Lanier and enjoy Margaritaville for the day, this was by far our favorite part of the entire trip. Margaritaville is free to get into unless you want to ride the water slides. Their staff is super hospitable and friendly. There is so much to do there for all ages. We would have loved to enjoy more of the resort but there just wasn't enough to do in the evenings if you have children.

The staff (aside from the valet department and one lady at the front desk) are not friendly. They make you feel as if it's a privilege for you to be at their hotel. When asking about how to get around on the property, the recommendation is to drive everywhere. I thought this was strange because we saw several valet attendants shuttling people back and forth. We later learned, you can call the front desk and request a shuttle to pick you up. Why wouldn't the staff disclose and recommend this instead of stating we should drive everywhere? After all, we are on vacation and do not want to think about logistics.

Overall, I left with a sour taste in my mouth and for that reason, I cannot recommend this hotel to anyone I know.

This hotel has so much potential. A few recommendations is to put more time and energy with training the staff as well as focus on the little things that wow guests. Just by doing those 2 things alone, I promise it would have made our trip much more enjoyable.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan_McNulty, Manager at Legacy Lodge, responded to this reviewResponded 11 October 2018

We welcome all feedback, and thank you for taking the time to prepare a review. We are glad you enjoyed your experience at Margaritaville! The overall experience you described is not our standard, and we apologize if you felt your stay was not up to your expectations. We would like the opportunity to get in touch with you directly to discuss your stay; please feel free to reach out to me directly.

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Reviewed 18 September 2018

Beautiful Hotel and Magnificent Golf Course. The staff was very courteous and kind. I really like the rustic style decoration and the overall illumination in the different areas. Unfortunately this time I stayed on business for a couple of nights only but I really want to come back to enjoy the amenities.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank lmilian2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan_McNulty, Manager at Legacy Lodge, responded to this reviewResponded 27 September 2018

Thank you for taking the time to review our property! We’re glad you got the opportunity to take a look at the Legacy course, our scenic and challenging 18-hole course directly on Lake Lanier, and to enjoy the rest of the Islands experience – our venues, and the service of our team. We hope to see you again sometime for a leisure stay!

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Reviewed 17 September 2018

Very friendly staff. Nice, clean resort inside and out. Fun activities in and around the resort. I attended as part of a company function. There was plenty of things to do for everyone. Family friendly as well as good for couples.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank schristlieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan_McNulty, Manager at Legacy Lodge, responded to this reviewResponded 19 September 2018

Thank you for the fantastic review! Hosting meetings is always a pleasure, and we love to help make them successful and productive for every attendee. We pride ourselves on the service our team can provide, and the wealth of activities available to both families on leisure and business travelers here at our unique location on Lake Lanier.

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Reviewed 16 September 2018 via mobile

Lake Lanier Island Legacy Lodge and Margaritaville.....awesome experience for our company function. Service and food was wonderful. Rooms were beautiful and clean. You will love your stay and want to go back!!

Stayed: September 2018, travelled on business
Thank Alicia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan_McNulty, Manager at Legacy Lodge, responded to this reviewResponded 19 September 2018

Thank you for this great feedback! We’re always happy to host a meeting and gatherings of all kinds, and to help make them a success. Our varied and unique locations – indoor and outdoor – are perfect for any occasion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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