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Embassy Suites by Hilton West Palm Beach Central
Ranked #5 of 34 Hotels in West Palm Beach
Certificate of Excellence
Reviewed 8 January 2017 via mobile

Okay.. let's list the positives... people inside are friendly for the most part. Elevators are fast. Breakfast good. Happy hour good.

Negatives... rooms seems old and out of date. Air conditioning doesn't work well. Not located near anything good. In fact, a sketchy neighborhood. The workout gym is subpar. The tv's haven't worked in a YEAR. SHUTTLE drivers are ALOOF!!!! Not helpful at all. Hotel is poorly located. Not really up to Embassy Suites standards.

Stayed: January 2017
Thank edel27215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 January 2017

Dear edel27215,

Thank you for reviewing your recent visit with us. We regret to hear that it was not flawless, and apologize for that. We are in the planning phase of a renovation which includes all guest rooms, but your room should have been in perfect working condition regardless. Also, I will personally investigate the Fitness Center to ensure its working order. Please rest assured that we value your feedback and are always working to improve.

Best Regards,
Derek Shelly
General Manager

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241 - 245 of 1,281 reviews

Reviewed 8 January 2017

Enjoyed stay with Manager's reception, free shuttle to City Place and back plus breakfast the next morning with omelet station. Enjoyed Kravitz for a show and dinner at Brio as well. Good time and stay!

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Cruiser965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 9 January 2017

Cruiser965, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

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Reviewed 6 January 2017

Comfortable beds, really nice rooms!! Great breakfast . Never was at a hotel that had a full breakfast buffet complimentary!! It was really nice. And the staff was really helpful. And the parking was free

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Reena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 9 January 2017

Reena G, Thank you for staying with us and your feedback. We appreciate the great review. Positive feedback empowers us. Our staff takes great pride in what they do and I will share this great feedback with them. We are esteemed you had a pleasant stay. We hope to see you soon!

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Reviewed 4 January 2017

This hotel is different from the typical Embassy Suite properties. It has three towers – the main tower has the guest rooms and the two smaller towers are office buildings. The breakfast area is the shared space between the three owners. It has a conference center, an outdoor pool and a gym which is in a separate building by the pool.

Good:
• Large two-room suites with mini-frig and microwave
• Free cook-to-order hot breakfast buffet. Free WIFI, Free Parking
• In-room safe, which was a surprise
• Evening social with complimentary beverages
• Steps away from rental car locations – convenient for rental car return if you have one.
• Very friendly staff
• We had dinner one night at the hotel and the food was very good and very reasonably priced.
• On-line check-in (if you book directly from Hilton website and pick your own room is one of the best features for Hilton hotels. Check-in and checkout processes were flawless.
• Since the breakfast area is outside of the main building, guests can get better sleep without being disturbed by the breakfast activities.

Areas for improvement:
• The hotel can use an update. Rooms are a bit tired and do not feel luxurious despite the abundant room amenities.
• Very poor WIFI signal everywhere. I typically get better signal in the hotel lobbies but in this Embassy Suite the WIFI signal in the lobby is much worse because it is technically outside of the main hotel building.
• Location: While it is convenient for airport and rental cars, the area does not have much going on. The airport area in not the best area in West Palm Beach. However, the hotel does provide shuttle services to various places.
• Evening social (happy hour) did not have much food options. The drinks were great but there were always wait time with only one staff working at the bar. Some guests just stayed there one drink after another for a long time.

Overall a nice stay. Good value.

  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank TP1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 5 January 2017

TP1234, Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. I will make sure to pass on your kind words to our staff. We look forward to the opportunity to welcome you back again soon and giving you a five star stay.

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Reviewed 4 January 2017

Stayed here with my family as we visited family. The entire staff was wonderful, breakfast was great, the evening reception was very nice. Room had enough space for the four of us. Would stay here again.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Eugene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 5 January 2017

Eugene G, Thank you for your feedback regarding your recent stay at Embassy Suites West Palm Beach Central. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!

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Additional Information about Embassy Suites by Hilton West Palm Beach Central

Address: 1601 Belvedere Rd, West Palm Beach, FL 33406-1541 (Formerly Crowne Plaza West Palm Beach)
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
Price Range: ₹ 10,637 - ₹ 29,108 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton West Palm Beach Central 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 
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Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza

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