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“Decent Stay at Embassy Suite PBI”

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Embassy Suites by Hilton West Palm Beach Central
Ranked #5 of 34 Hotels in West Palm Beach
Certificate of Excellence
Reviewed 4 January 2017

This hotel is different from the typical Embassy Suite properties. It has three towers – the main tower has the guest rooms and the two smaller towers are office buildings. The breakfast area is the shared space between the three owners. It has a conference center, an outdoor pool and a gym which is in a separate building by the pool.

Good:
• Large two-room suites with mini-frig and microwave
• Free cook-to-order hot breakfast buffet. Free WIFI, Free Parking
• In-room safe, which was a surprise
• Evening social with complimentary beverages
• Steps away from rental car locations – convenient for rental car return if you have one.
• Very friendly staff
• We had dinner one night at the hotel and the food was very good and very reasonably priced.
• On-line check-in (if you book directly from Hilton website and pick your own room is one of the best features for Hilton hotels. Check-in and checkout processes were flawless.
• Since the breakfast area is outside of the main building, guests can get better sleep without being disturbed by the breakfast activities.

Areas for improvement:
• The hotel can use an update. Rooms are a bit tired and do not feel luxurious despite the abundant room amenities.
• Very poor WIFI signal everywhere. I typically get better signal in the hotel lobbies but in this Embassy Suite the WIFI signal in the lobby is much worse because it is technically outside of the main hotel building.
• Location: While it is convenient for airport and rental cars, the area does not have much going on. The airport area in not the best area in West Palm Beach. However, the hotel does provide shuttle services to various places.
• Evening social (happy hour) did not have much food options. The drinks were great but there were always wait time with only one staff working at the bar. Some guests just stayed there one drink after another for a long time.

Overall a nice stay. Good value.

  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank TP1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 5 January 2017

TP1234, Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. I will make sure to pass on your kind words to our staff. We look forward to the opportunity to welcome you back again soon and giving you a five star stay.

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Reviews (1,213)
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180 - 184 of 1,213 reviews

Reviewed 4 January 2017

Stayed here with my family as we visited family. The entire staff was wonderful, breakfast was great, the evening reception was very nice. Room had enough space for the four of us. Would stay here again.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Eugene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 5 January 2017

Eugene G, Thank you for your feedback regarding your recent stay at Embassy Suites West Palm Beach Central. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!

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Reviewed 31 December 2016

It started off a little rocky with our room not being ready. But that was quickly taken care of by the manager Marlie Louischarles. Breakfast was great, room was huge and a definite place I would stay again.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 3 January 2017

Mark H, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.

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Reviewed 30 December 2016 via mobile

Overall a value for money hotel but nothing special apart from breakfast and friendly staff
Room slightly tired and need a makeover
Shuttle bus to city place very helpful and some nice restaurants there

Free drinks interesting incentive between
1730 and 1930 !!

Restaurant at hotel not very pleasant - utilitarian like eating in foyer at table

Also the main area of foyer / bar/ restaurant chilly as so spacious and aircon too effective

BUT overall not too bad for the price

Stayed: December 2016, travelled with family
Thank SteveA01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 January 2017

Dear SteveA01,

Thank you for your recent business and feedback. We are glad to hear you enjoyed our complimentary cooked to order breakfast and friendly staff. As for the rooms, stay tuned as we are in the planning phases of a full property renovation. We hope to see you back again in the near future and look forward to hosting your next stay.

Best Regards,
Derek Shelly
General Manager

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Reviewed 29 December 2016

I love Embassy suites every time I stayed in its like for me a new experience Cuz the treatment always perfect. And the people who work there are so generous and respected the staff are so wonderful and ready to help you with anything.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank jackensj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this reviewResponded 29 December 2016

Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.

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Additional Information about Embassy Suites by Hilton West Palm Beach Central

Address: 1601 Belvedere Rd, West Palm Beach, FL 33406-1541 (Formerly Crowne Plaza West Palm Beach)
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
Price Range: ₹ 6,745 - ₹ 19,466 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton West Palm Beach Central 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 
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Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza

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