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Reviewed 24 February 2021

Hands down, best service compared to many other hotels I've experienced, INCLUDING Hyatt Regency locations. The front desk staff members are consistently eager to serve, very personable and attentive; will go the extra mile! I will not stay anywhere else when visiting West Palm Beach.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank cwilliams2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad I, General Manager at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 1 March 2021

Greetings from Paradise cwilliams2021,

We appreciate the perfect review of your recent stay with us at Hyatt Place located in beautiful Downtown West Palm Beach. Our team takes great pride in providing excellence in service and they will be thrilled to hear your comments. Come see us again soon!

Your Hyatt Place Hosts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2021

stayed for a night and the staff was super friendly and helpful. The breakfast offer was impressive and had many options to choose from. The room looks sad and old but still functioning fine for a night stay.

Date of stay: February 2021
1  Thank hmn2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad Ingram, General Manager at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 25 February 2021

Greetings from Paradise hmn2012,

Thank you for the great review of your recent stay in Downtown West Palm Beach at the Hyatt Place. Our team takes great pride in providing excellence in service and will he thrilled to hear your comments. We hope to have you as our guest again soon!

Your Hyatt Place Host

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Reviewed 8 February 2021

Everyone was helpful and informative . The rooms were clean. Breakfast was perfect for these crazy times. Location was great! We walked to the shopping center that had many stores, bars and restaurants to choose from.

Date of stay: January 2021
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
Thank P1256HOlisac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad Ingram, General Manager at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 25 February 2021

Greetings from Sunny Florida P1256HOlisac,

We appreciate the perfect review of your recent stay with us at Hyatt Place West Palm Beach located in the heart of downtown. Our prime location continues to be a favorite amenity to our loyal guests. We hope to see you again soon!

Your Hyatt Hosts

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Reviewed 4 February 2021

I spent 1 night for business (jan 28-29, 2021). A client, who has an account and special rate, was paying for the stay. When I checked in, they required my card for incidentals (not clue what kind of incidentals, as they don't have a restauran, wi-fi and breakfast are included). My card was supposed to be authorized for $50, cancelled at checkout.

This is what happened: the hold was for $70.49 (go figure!), and it lasted almost a week until released. Then they charged me for the room.

If you need to go here, prepay your stay, don't give them your card.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank bvlg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad Ingram, General Manager at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 25 February 2021

Greetings bvlg,

Please reach out to me directly at the hotel as I would love to resolve this issue for you. I am the new General Manager and want to make this situation right by you. I look forward to your call.

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Reviewed 2 February 2021

Had an enjoyable stay! The beds were very comfortable. We enjoyed the hot tub. The complimentary breakfast was a plus. The offerings were Coffee, juice, breakfast sandwiches, bagels, cereal, yogurt, fruits. Would stay here again.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank McGroganmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Other at Hyatt Place West Palm Beach Downtown, responded to this reviewResponded 3 February 2021

Thank you for being our guest and sharing in your Hyatt Place experience. We appreciate your thoughtful review and absolutely yes! Nothing better than some time in the hot tub relaxing and letting the worries of the day pass you by. Thank you again for being our guest and we hope to be of kind service again soon.

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