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Reviewed 19 June 2018

The beach activity and privacy was great! The equipment was in excellent shape, safe and instruction provided before use. Two great restaurants on campus with good food and live music. The proximity to Downtown Vero is within walking to many nice areas.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Golfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Awet S, General Manager at Kimpton Vero Beach Hotel & Spa, responded to this reviewResponded 20 June 2018

Dear Golfd,

Thank you for the review of the Kimpton Vero Beach Hotel and Spa.

Greatly appreciate the feedback. Seems you had a less than pleasant experience. When you have a moment please send me an email at awet.sium@kimptonhotels.com with further clarification.

Thank you,

Awet S
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

What a great place to stay! They staff is super friendly, the accommodations are lovely, the beach is great and you can walk to many places in town. We will be back for sure! And have the burger at the beach bar!

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kjschmidt2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Awet S, General Manager at Kimpton Vero Beach Hotel & Spa, responded to this reviewResponded 20 June 2018

Dear Kjshmidt2018,

Cherished memories with your loved ones at the Vero Beach Hotel and Spa!

Glad to read the experience at the hotel was "WOW".

Please join us again soon.

Warmest wishes,

Awet S
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

First, this place is maintained well. It sits on a white sand beach and is oriented around a patio and pool area easily accessed from the beach.
The front desk guy, Michael, each of the valet guys, and “Woodie,” who helped with AV were each professional, attentive, and helpful. The room cleaning staff was nice and did a good job each day. These people stood out in a positive way because the other staff seemed to care far less about service. The other front desk people were perhaps jaded by what I watched repeat itself several times - entitled people complaining about wanting a better version of whatever they already had. I saw one particularly offensive woman so flustered that she actually (accidentally?) ate one of the complimentary dog biscuits at the desk - perhaps thinking it was a cookie. That was the highlight of the stay.
If you have to have anything printed from an email at the front desk expect a multiple hour delay attributed to what I assume is a 1985 Soviet-era e-mail firewall.
The pool bar and restaurant service was really, really slow. I believe it was very under-staffed.
Cobalt, the nice restaurant, was okay. The food was good but the service was a bit slow. It also calendared our reservation for a large group on the wrong day. They fixed the problem but we were delayed and not served our meals until close to 10:00.
If I stayed here again it would be for the location.

Date of stay: June 2018
Trip type: Travelled with family
Thank 525butchh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Awet S, General Manager at Kimpton Vero Beach Hotel & Spa, responded to this reviewResponded 26 June 2018

Dear Sherrard H,

Thank you for the review of the Kimpton Vero Beach Hotel and Spa.

Greatly appreciate the kind words about Michael, Woodie and other members of the team. Truly fortunate to have such an awesome team.

I apologize for the service at the pool. Please know I will share with our F&B team to ensure we improve.

Please let me know when your planning to return and I will personally look after your visit.

Warmest wishes,

Awet S
General Manager
awet.sium@kimptonhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018

i cant say enough nice things about the property and the employees. We were treated like royalty. This was our second time here and we cant wait to go back. The beach and beach attendants are fantastic. We loved the wine hour and enjoyed meeting all of the various employees that work the wine hour as they love mingling with the guests.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bobby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Awet S, General Manager at Kimpton Vero Beach Hotel & Spa, responded to this reviewResponded 20 June 2018

Dear Sherrad H,

You just can't beat a stay at the Kimpton Vero Beach Hotel and Spa...truly magical! Thanks for mentioning our committed staff and the service provided, we truly appreciate it.

Please return again soon, and let us know how we can assist.

Warmest wishes,

Awet S
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

We had the pleasure of staying here and will definitely be back!! Amazing place and the staff make it even better! Michael, Adam and Gillian at the front desk all deserve a bonus for the great customer service they provide and with a smile!!! Couldn’t ask for nicer people!! The room was beautiful! They even sent up a bottle of champagne to celebrate our anniversary! Now who does this in this day and age!! Kudos to Adam and Michael!!! Thank you for making our stay memorable!!

Date of stay: June 2018
Trip type: Travelled as a couple
Thank jmiller62018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Awet S, General Manager at Kimpton Vero Beach Hotel & Spa, responded to this reviewResponded 26 June 2018

Thank you for the all-star review of the Kimpton Vero Beach Hotel and Spa.

Greatly appreciate the wonderful feedback about Jillian, Michael, and Adam. I am truly fortunate to have such an amazing group of colleagues who are connoisseurs of service.

Thank you again for staying with us and we look forward to your next visit.

Warmest wishes,

Awet S
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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