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“Customer service”

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Bilmar Beach Resort
Ranked #7 of 48 Hotels in Treasure Island
Certificate of Excellence
Boston, Massachusetts
1 review
“Customer service”
Reviewed 22 February 2012

Recently my mother of 89 years who is frail and of very little vision stayed for the second year in a row at this hotel. She often requires assistance. She was always given the upmost help in anything that she needed. Just this past week she had a death in her family that required her to come back home. The staff was extremely helpful in getting her assistance in making a change in airline reservations. when she was leaving for the ariport the staff assisted her to her transportaion to the airport.

The room ceaning people did everything they could do for her to make life comofrtable. I can not thank them enough.

This is truly an example of what cutomer service means in the hospitality business.

  • Stayed February 2012, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank E C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (782)
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Clinton, Iowa
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 February 2012

We stayed at the Bilmar February 11-18 this year. As usual, the visit was wonderful. Michael and Shauna always make us feel welcome and appreciated. Our room was spotless and the housekeeping service was polite and professional. We like to hang out at Bazzies, the in-hotel restaurant and outside patio dining. The food is great and reasonably priced. The drinks are excellent and on special every day from 11-5. Sloppy Joe's adjoins the hotel and has wonderful food and drinks also.We have already booked for October 2012.

Room Tip: We always stay on the seventh floor with just the penthouse above us. We stay on the ocean side wher...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oldteacher25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level 4 Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 February 2012

We just visited Bilmar Beach Resort for four days. At first we got a room at the second floor, with a very noisy icemachine just outside our room. We went to the reception and got another room right away, even though it was high season and they were fully booked. We enjoyed both the free wi-fire and the free available computers in the reception. The room was a perfect size, although we would have wished for some more kitchen facilities, when it said "kitchenette" but I guess it was just our interpretation that was wrong. Combined oven and a coffee maker was what we got. But it was okay anyway. The view from the room was fantastic. All rooms have seaview. There were to big pools and a hot tub. The beach bar was a great place and we really enjoyed our stay! Free parking as well, but no breakfast which would have been convenient. Would definitly recommend it!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MariFax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoney Creek, Ontario
Level 4 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 February 2012

My wife & I stayed here for 2 nights, Jan 30 & 31. We arrived at 10:00 am and were greated by Michael at the front desk. I can't give him enough praise for his excellent service, pleasant manner, and superb dining advice. As early as we were, Michael accommodated us by upgrading our room to one with a full kitchen in the main building. The Gulf
view and private balcony was indeed a treasure. Everything about our stay was fantastic. The room and beds were #1. Finally a "hot" hot tub. Upon checking out we had a nice chat with the GM and realized the hotel service reflected his management style. Thanks for a great stay

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Scott V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berea, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 February 2012

There was loud music and partying all night, most nights. The walls at the hotel are paper thin! Two nights in a row, I had to call the service desk because of loud drunks. The first night (morning around 2:30 a.m.), the drunks were in the next room. The second night(morning around 2 a.m.), the drunks were outside under my window. One male was so drunk that he was yelling and declaring that he was going to take off all of his clothes. The service desk person sent out a "security" person. Twenty minutes later, I had to call again. This time, the same desk person informed me that "unfortunately they are guests here, also."

The bed in the room gave me great back pain and I had to take Advil every four hours while there. When I arrived back home, my back hurt for a week.

Parking was another problem, for the parking lot is quite small in size. I had to return to the hotel before dark in order to get a parking space. The service desk person informed me that there was a parking lot across the four lane boulevard. It was also a block away. I was traveling alone and did not want to chance parking so far away from the hotel late at night.

The Asian maid seemed nice, but twice I had to ask her for more drinking cups. One morning, she asked if I wanted my carpet vacuumed that day. I suspect she was supposed to vacuum it each day.

I will never stay at the Bilmar Beach Resort again.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Cilene108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBBR, General Manager at Bilmar Beach Resort, responded to this review, 15 February 2012
Dear Valued Guest,

It is with great disappointment that I have learned of your dissatisfaction with your visit to our resort last October. I wish I had the opportunity to address your concerns sooner as the entire resort team takes our guest’s comments very seriously and pride ourselves on prompt responses.

I apologize for the apparent after hour noise that disturbed your visit. We do have 24 hour security and maintain a strict policy of minimal noise after 11:00pm. The response from the front desk regarding them being “guests also” is not in alignment with our resort policy of 2 warnings before eviction. While this drastic action is extremely rare the City of Treasure Island is very cooperative with us when this becomes necessary.

I regret our beds were not to your liking. In addition to our full renovations in recent years we have replaced 100% of the hotel mattresses and box springs with top of the line national branded pillow top bedding enjoyed by most of our guests.

Parking at any beach resort can be a challenge and we monitor our west parking lot with attendants to protect the spaces for our overnight guests and offer temporary valet parking for wedding and dining guests. The lighted east lot, located directly across the street from the hotel is accessible by using the lighted crosswalk and safety flags provided by the county department of transportation.

Our policy for room cleaning does include compete vacuuming of carpets and mopping of tiled floors each day. I have shared your comment with the Director of Housekeeping and we will continue to monitor the compliance with this policy through our team of housekeeping inspectors.

Again, I do apologize for the areas of service where we did not meet your expectations. The resort staff and management team strives for exceptional service and take steps to correct insufficient areas when they occur. Your comments have been shared with our leadership team. As noted by almost 400 fellow reviewers our service and amenities exceed most travelers’ expectations and we would welcome the opportunity to regain your confidence should your travels bring you back to the Tampa Bay Beaches area in the future.

Sincerely, Clyde Smith – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bilmar Beach Resort

Property: Bilmar Beach Resort
Address: 10650 Gulf Boulevard, Treasure Island, FL 33706-4819
Phone Number:
Region: United States > Florida > Treasure Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Treasure Island
#6 On the Beach Hotel in Treasure Island
#8 Family Hotel in Treasure Island
#8 Romantic Hotel in Treasure Island
Price range (per night): ₹ 9,498 - ₹ 22,140
Hotel Class:3.5 star — Bilmar Beach Resort 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
The Bilmar Beach Resort offers a traditional Florida beach get away with an aray of modern amenities. We have a central location on Treasure Island and are close to all the Tampa Bay area attractions. With over 15 million in recent upgrades including our signature restaurant Sloppy Joe's on the Beach we provide the service you desire with the relaxed atmoshpere you deserve. We look forward to your visit! ... more   less 
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Also Known As:
Bilmar Beach Hotel Treasure Island
Bilmar Beach Treasure Island
Bilmar Hotel
Bilmar Beach Resort Treasure Island

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