After a treacherous drive from Indiana, we were awakened early the next morning by construction occurring directly below us. The iTrip staff responded to my concerns immediately and moved us to a vacant condo, which was actually much larger in size. The views were gorgeous, but we unfortunately did not have a balcony in the new place, which was a bit of a disappointment. The unit was not cleaned well, but I didn't want to copmlain further due to the excellent response of Liz and Brandon, which I greatly appreciated.
The only concern I have is that we were advised the construction project was unplanned, so we could not have been informed prior to making the reservation. The reservaction was made on 10/6 /14 for a 10/14/14 check-in, which seems like a very short turn around for a seemingly large construction project. I would have felt much more valued as a customer had someone proactively reached out to us to advise us of the construction project and provided us with options before we arrived.
The pros: Liz and Brandon, location, the pool, the beach.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
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