Security !!!! The older female security guard with the short haircut at the guardhouse needs to instructions on customer service . She was horrible !!! I was explaining to her that I needed to unload my bags and leave my pregnant wife in the front and she refused ti allow me . I am talking about a empty parking lot away from the handicap area . She yelled and called the police , the cop was understanding and that’s where it ends . I will never return to this place ..
Btw you be able to sleep at night , the walls are thin as paper .

We stayed in 5415 at Ocean Pointe recently for a week’s vacation in the Keys. We paid extra for an ocean view condo as they looked beautiful from the photos on booking.com. Boy were we disappointed. The condo was comfortable but extremely “tired” and in need of a revamp. The breakfast bar chairs were badly stained, the patio blinds broken and a broken chair on the tiny balcony. There was an area on the kitchen ceiling where the plaster and paint had fallen off. The room safe did not work initially. Maintenance came and got it working but it worked on and off during our stay. The worst thing we noticed was the shower curtain in the master bedroom en-suite was ripped and had a bloodstain on it! Gross! We complained and it was replaced with a new shower curtain. We also complained about the broken balcony chair but it was never repaired or replaced. The condo looked nothing like any of the photos shown for the ocean view rooms at Ocean Pointe. Very disappointing. On the plus side the grounds and pool area at the resort were nice as was the bar and pier. However, it was not worth the money we paid as there appeared to be plenty other nicer places to stay nearby.