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Reviews (1,905)
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Reviewed 1 April 2018

I have stayed at this hotel on a previous business trip. I was impressed with the friendly staff. They supported our business meeting by providing comfortable meeting rooms. Since we were on a tight schedule during the day, they provided a preorder menu for lunch and had it ready when we broke for lunch. Since the group did not have cars they provided van service to restaurants within 3 miles of hotel. This was very handy for going out for supper.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Bobbie747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Excellent location. Furniture is a little old but still the rooms are clean and comfortable. The best breakfast buffet included. Spacious parking costs $9.00 per night. 2 TV's per room. It was worth the visit!

Stayed: April 2018, travelled with family
Thank Mendez_family_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Very old & run down. Staff was not helpful. We stayed in our first room because we were so tired. Pics below. Left out the peeling wallpaper. Viewed 2 other rooms the next day. The bathroom was under construction in one. The next smelled like smoke. The 3rd was barely ok. My feet stuck to tile floor in the lobby. By that time I’d had enough & checked out. Place needs a MAJOR refurbishment. Rooms are old as well as gross. We went to the Embassy Suites in Brandon where we had the complete opposite experience.

Stayed: March 2018, travelled with family
Thank donnie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry A, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this reviewResponded 29 March 2018

Dear donnie81,

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

Sometime you can't beat the value of an Embassy Suites with breakfast and afternoon snacks/drinks included. It's pretty much what we expected as we've stayed at other Embassy Suites in the past. It's not too far from downtown Tampa and it felt like most things we wanted to do was within a half hour drive. Staff were generally friendly and helpful. The beds did feel like they were starting to get on the soft side.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank tshkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry A, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this reviewResponded 11 April 2018

Dear tshkim,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

We chose to stay here because staying in a suite with a door between the rooms was less expensive than getting two hotel rooms. The hotel and room look exactly like other Embassy Suites I have stayed in, although it is clear they need an update. I interacted with front desk staff and morning breakfast staff regularly, and all of them were helpful and gracious. It was nice to unpack for 7 nights, to have “free” coffee and hot breakfast, to have an onsite bar for evenings when I wanted a cocktail, to have two separate sleeping rooms, to have lots of space to spread out, to have a large bathroom with an extra sink in the main room, etc.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ReaderPat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry A, General Manager at Embassy Suites by Hilton Tampa-USF/Near Busch Gardens, responded to this reviewResponded 11 April 2018

Dear ReaderPat,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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