My husband and I decided to stay at this hotel as a, "night away". Being from Tallahassee, all we heard about was how Hotel Duval was the nicest hotel in Tallahassee. So we decided to give it a try as our night away from home....that was a HUGE mistake.
We first made the reservation through their website and booked the Sapphire Suite because it stated that it had an oversized tub. When we actually got to the hotel, the staff could not find our reservation, even though we had a confirmation number and everything. Finally the female desk staff asked the front desk manager for some help. While he was more helpful than the other lady, he was still not very friendly. In any case, finally get things sorted out and get up to the room. We look around the room and there is NO tub. Needless to say we call downstairs to ask about this error and the gentleman that helped us earlier was now irritated that we were wanting to switch room. To make things clear, we have stayed at nice and not nice hotels, and since we were expecting a nice hotel room with a tub, that is what we wanted.
We upgraded to the nicest room they have, the Diamond Suite. This room was stated to have an oversized spa tub, well, it was really just a regular tub. There was supposed to be two shower heads, there was only one. And the room itself was clearly not taken care of. There were dirty windows, dresser drawers that would not close all the way, a semi broken lamp, and the ICE was just terrible. There were a bunch of other things that I don't even want to get into on this review...
After our stay, I emailed to manager to alert him of our stay and what we experienced. The manager didn't even have to courtesy to respond back.
Do not stay here! They charged us "luxury hotel" prices, and our stay and room was anything but luxurious.
- Official Description (provided by the hotel):
- Hotel Duval, Tallahassee's first boutique hotel experience, is a diamond tucked into the charming heart of North Florida. We offer everything you need for a perfect stay: sensational accommodations, exquisite food and drinks, thrilling entertainment and gorgeous event spaces. Hotel Duval is a contemporary reminder of Tallahassee's rich history. Once the prominent place to meet and shape Florida's future, this renovated boutique hotel boasts upscale accommodations, a rooftop bar, and a Shula's 347 Grill. Hotel Duval is proud to be a member of the Marriott Autograph Collection, an exclusive portfolio of innovative and stylish boutique hotels. Marriott Rewards members can earn and redeem benefits at Hotel Duval. Come to the Hotel Duval for business or pleasure. Dine here. Drink here. Host a wedding or meeting. It's the hotel for all seasons, all guests, and all moods. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Marriott, Booking.com and Agoda so you can book your Hotel Duval, Autograph Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Tallahassee Park Plaza