On April 29, 2012, we reserved a room at Hibiscus Suites Inn for two nights during Memorial Day weekend (checking in May 26, checking out May 28). Our reservation was placed using Booking.com, and Hibiscus Suites charged our credit card for the one night deposit, as Booking.com’s policy had mentioned that they might.
On Saturday, May 26, we arrived at the Hibiscus Suites Inn around 10:00am, very early for check in but we were going to head to the beach for the day and figured we might as well stop by the hotel first in case early check-in was available. We were also hoping to request a renovated room since many previous reviews had indicated that rooms at Hibiscus Suites that had not yet been renovated left much to be desired. When we arrived, the lady at the front desk (I believe her name was Jenn) could not locate our reservation and proceeded to bring over the general manager Chris. The two of them just kept staring at the computer screen without saying a word to us for at least five minutes. Chris, the manager, then went into some dark and dusty back room next to the reception desk and we were left for another ten to fifteen minutes before he came back out to face the music of his property’s negligence.
In the end, Chris’ explanation was that Booking.com had notified Hibiscus Suites Inn that the reservation being made was for April 29, 2012, the day that I booked the reservation on their website, and not for Memorial Day weekend. Despite the fact that my Booking.com paperwork clearly stated the proper dates for the reservation being May 26-28, he continued to stand there inept and unsure what to say other than to blame Booking.com and report to us that their property was full for the weekend and they could not honor our reservation. Hibiscus Suites had also already charged our credit card for the reservation deposit, so his solution was that they could refund that amount. Not a solution at all…we explained that we were in town from Orlando (2.5 hours away) and were going to be stuck with nowhere to stay during one of the busiest travel weekends of the year. He basically forced us out the door while he called Booking.com to discuss the situation with them, as I’m sure he was paranoid about other guests overhearing the conversation between him and I regarding this unforgiveable mistake on their part.
If Hibiscus Suites cannot handle utilizing third party reservation sites for reservations, which their GM Chris indicated is often a problem for them, then their business will surely suffer, since that is really the only way that most out-of-town travelers would ever be aware of such a small, unadvertised property. Don’t let your vacation plans fall victim to Hibiscus Suites Inn; there are many other more deserving hotels/B&Bs/rental companies in the Siesta Key/Sarasota area.
- Official Description (provided by the hotel):
- Splurge on your next vacation in the tropical paradise that is Hibiscus Suites! Our hotel is located 1/2 mile from Siesta Key Beach, voted the #1 beach in the United States! All of our rooms are large Suites which include full kitchens, with separate living and sleeping quarters. We also host an outdoor heated pool open year-round, as well as a complimentary continental breakfast each morning of your stay and FREE WiFi access throughout the hotel. Book today, you will not be disappointed! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com and Agoda so you can book your Hibiscus Suites - Sarasota / Siesta Key reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hibiscus Hotel Sarasota