I’ve been a member of Selby Gardens for years, and despite the new facility, I will not renew my membership. It’s a lovely garden, impressive resource, and facilities are perfectly adequate (although the restaurants are lame) - but the volunteers who work there are so miserable and rude, I just can’t take it. For years, every time I’ve visited, I feel like I’m a trespasser (even though I’m a member). I’m ignored, interrogated for multiple forms of ID, then man-splained the gardens (again, I’m a member! I don’t need to be told where to enter!).
Worse, I live in the area. I was walking my dog around the block and paused outside the entrance to admire the wall garden, as I often do — it’s lovely! A volunteer from the entry desk came outside, where I was standing on the sidewalk with absolutely no intention of going into the garden - because my dog was with me and they’re not allowed - when the volunteer came out of the building to scream at me that YOU AND YOUR DOG CANNOT COME IN! NO DOGS! YOU CANNOT COME IN! YOU NEED TO GO!!!!!
I explained I was a member and knew dogs can’t go in, I was just pausing outside. She told me to move along & by then another sneering volunteer had come out & echoed her. Again, I live in the area, I’m not a vagrant - and honestly, I don’t think vagrants deserve such treatment, let alone members!
I was still on the fence about whether to renew my membership or not and decided to give the Garden the benefit of the doubt. I called to ask a question - but it’s impossible to reach a human. I left messages. And did it again. And again. And again. Finally got a call back - to voicemail - by a volunteer who said they could t answer my question, and to call back.
No thanks, Selby. Wish you well - but frankly, you made me feel like an unwanted loser instead of a valued visitor & local, let alone a member.