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“Excellent Service”

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BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel
Ranked #3 of 6 Hotels in Sanford
Ohio City, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Service”
4 of 5 bubbles Reviewed 8 June 2011

went there on vacation. Clean hotel. pretty rooms, excellent service by front desk Lee, who made us feel welcome, and helped me with my disabled family member. will never forget, Thanks

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ricardo078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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486 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
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  • English first
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English first
Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 22 April 2011

Clearly this hotel is very convenient to the Sanford/Orlando airport. For us it was convenient to several bicycling trails that WERE EXCELLENT.
The desk staff were fairly friendly and the hot breakfast's were varied, plentiful and tasty.
Our observation was the detail that a 4 night extended-stay revealed.
The first day breakfast we noticed children's hand-print smudges on the window. I pointed it out to the breakfast attendant. The next day it was still there and the next. So! When we needed assistance from the afternoon female desk person I pointed it out to her. The smudges were remaining as we left. A little thing but if they don't care enough to attend to something so small what other things are being neglected? The patio out back was convenient but deteriorating and the butt pot was over flowing.
Fresh, yummy hot cookies every afternoon do not make up for cleanliness in obvious areas. We used a towel on the luggage cart as it is so filthy from doubling as a tote for trash to the dumpster.
Wallpaper was being stripped from the "business center". That would be the LAST of their concerns.

Room Tip: Read reviews from extended-stay guests.
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  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lucinda208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uppsala, Sweden
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 27 March 2011

We stayed for only one night but we liked the place and think it's well worth its price.

The location is great when arriving or leaving from Orlando Sanford International Airport. It was easy to find a parking lot just outside.

The bed was comfortable and the breakfast was good.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarWes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 8 March 2011

We came for very late check in after a very late flight into the area. At 12:30 AM after a long day of packing and travel a very cordial desk clerk was fabulous.....he made us laugh which was great and was extremely helpful with info about breakfast times, etc, offered wake up calls, all the options even though it was late. The location is what brought us there and the location is the only thing that may bring us back, 3 miles from the airport. The entire facility smelled slightly "damp/musty". We've read other reviews of Florida hotels with the same fault so thought it may be inevitable in Florida. We found later that was not the case, so just a really good, thorough cleaning may be in order. Cleanliness was average or less so that could possibly be the resolution to the problem.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NLTCLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TONYIndianharbourbch, General Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, 21 March 2011
Thank you for your feed back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Platteville
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 8 January 2011

I booked a suite through Expedia for a family of four. When we arrived there was only one bed in a tiny room and they tried to blame it on Expedia. There were no other rooms available at the time so they 'graciously' gave us a roll-away that barely fit in the room. This place had the smallest, pool ever, and it was right on a busy road! We should have stayed at the Budget Inn across the street! Thankfully we had to get up very early to catch a flight back home. This was the first and last Holiday Inn Express We will ever stay at!!

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Chillin-in-Wisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TONYIndianharbourbch, Manager at BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel, responded to this review, 21 March 2011
I apologize for the issue that you had at the property, but the reason you receive a King room was because when you made you reservation through Expedia that is what was booked. We unfortunately were sold out of all double rooms at the time otherwise we would have been more than happy to move you. I apologize of the inconvenience and hope that you will let us make it up to you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel

Property: BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel
Address: 3401 S Orlando Dr, (US17-92), Sanford, FL 32773-5607 (Formerly Holiday Inn Express Sanford / Lake Mary Area)
Phone Number:
Region: United States > Florida > Central Florida > Sanford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Sanford
Price range (per night): ₹ 6,723 - ₹ 9,244
Hotel Class:2.5 star — BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel 2.5*
Number of rooms: 35
Official Description (provided by the hotel):
The BEST WESTERN PLUS Sanford Airport/Lake Mary Hotel is conveniently located off Interstate 4 and is an easy drive from Orlando. You may feel like touring attractions like Disney World® and Universal Studios® Orlando or there is other nearby family fun, including the Central Florida Zoo, Marina and Daytona International Speedway®. Guest who stay at our hotel have perks like an airport shuttle (shuttle hours 5:00 a.m. to 10:00 p.m.), Internet access and a delicious hot breakfast every morning. So retreat to the sunshine state and experience the best of central Florida with a name you can trust and at a price you can afford. ... more   less 
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Also Known As:
Holiday Inn Express Sanford / Lake Mary Area Hotel Sanford
Holiday Inn Sanford
Sanford Holiday Inn

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