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Holiday Inn Hotel & Suites St. Augustine/Historical District
Ranked #29 of 78 Hotels in St. Augustine
Certificate of Excellence
Dallas, Texas
Level Contributor
92 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Out of order”
Reviewed 28 April 2012

Entering this hotel was hilarious--it started with the pool as we entered the building. The sign stated, "out of order". Next came the ice machine-- "out of order". Then the elevator--"out of order". Not to be outdone, the computer on the main floor was "out of order". This would be entertaining for anyone to see who wasn't actually staying here. The "free wireless internet" in the room was non existent--I could never sign on because the signal was too low.

Forget the fact that the hotel is NOT in the historic district, unless you want to call the busy highway in front of the hotel "historic". This hotel was a real bummer. The staff seem inexplicably aloof to the fact that I couldn't use the pool, ice machine, computer, internet, or elevator!! And they didn't even have change for a $20 bill. I had to go to the 2 star motel next door to get change.

The beds were decent, older TV's. Bathrooms small and ho-hum. The food was a little less than average in the restaurant. However our waitress was very kind, which is why they'll get two stars instead of the one they so aptly deserved.

I would not recommend this hotel based on my experience. Maybe they've changed some things around recently and improved.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank showlowdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Front Office Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 4 May 2012
Thank you very much for the insightful information regarding your visit to our hotel. I consulted with the general manager and front desk staff on the issues you menitoned and I deeply apologize for the inconveniences you experienced. Concerning the ice machines, we apparently did not properly direct you to one of the three ice machines we have or the other elevator locations, a lack of concern for which I am sorry to hear. Regarding the change, although we have ample change and two managers on duty apparently the desk failed communicate a situation of a change shortage and for that I apologize. I offer the same sentiment with the pool, which is a situation the general manager and I would like to narrow down chronologically as we have no record of the pool being down in the last three months. I furthrer offer an apology regarding the Internet. Any attitude of indifference is naturally unacceptable and I regret that the issues were not properly addressed at the time. Finally, although we have new flat screen televisions apparently there is some aspect of their appearance or function which was not to your satisfaction, and for that I apologize. If you would care to give us another opportunity to meet your expectations, we would be pleased to have you visit us again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, UK
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 April 2012 via mobile

Good location about 12 mins walk from 'central st augustine'.
Stayed here as opposed to the express as this one is walking distance from bars and restaurants.
Nice pool and hot tub and good breakfast for $11.
Friendly staff.
Would recommend unless you want to be literally in the St Augustine old town centre,..we did get a taxi back (Checker Cars, $10) after dinner as didn't fancy the walk, but it's more than doable!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmmaBea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 26 July 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bruxelles
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 April 2012

We stayed just one night here on our way down to orlando and would have loved to stay longer. there was lots of parking space, the staff were welcoming and friendly, the rooms large and clean, the swimming pool fine although a bit cold! The reastaurant at the hotel closed at 8pm, so we had to go out to eat but again the staff were helpful in giving ideas and showing us where to go on a free map. We would have loved to explore St Augustine a bit more and this hotel would certainly have been a good base.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LikeToTravel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 26 July 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montrose, Pennsylvania
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 10 April 2012

This hotel is clean and reasonably priced. Not really in walking distance of any of the attractions.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hideyho53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 26 July 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Myrtle Beach, South Carolina
Level Contributor
81 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 April 2012

We enjoyed our stay at this property, finding the suite to be just what our family needed, and at a great price. The hotel is nice, but is in need of an update.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shafter1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInn32084, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 1 August 2015
Thank you for writing your review.

We noticed this review is quite old but had never been responded too. We have a new management team and want to make sure we respond to all reviews, positive and negative. This will allow us to improve our hotel.

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites St. Augustine/Historical District

Property: Holiday Inn Hotel & Suites St. Augustine/Historical District
Address: 1302 N Ponce de Leon Blvd, St. Augustine, FL 32084-3129
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Romantic Hotel in St. Augustine
#27 Family Hotel in St. Augustine
Price range (per night): ₹ 7,841 - ₹ 17,821
Hotel Class:3 star — Holiday Inn Hotel & Suites St. Augustine/Historical District 3*
Number of rooms: 120
Official Description (provided by the hotel):
...to the nation's oldest city, historic St. Augustine. You are invited to stay and relax in our full service hotel with restaurant on site; conveniently located near St. Augustine's rich history, attractions and shopping. The Holiday Inn Hotel & Suites Historic is the perfect setting for a family vacation or the weary corporate traveler. Just minutes from the Castillo de San Marco, Flagler College and the Cathedral Bascillica. Other nearby favorites are the Lighthouse, Alligator Farm and the Lightner Museum, plus we are only a short drive to golf courses and the beaches.The Cafe St. Augustine Restaurant serves a Country Breakfast Buffet daily, and also offers room service and dinner. The Flagler Room offers the perfect setting for meetings and receptions. Sightseeing trains provide shuttle service from the hotel. Nearest major airports are Jacksonville, Daytona & Orlando.Favorite Special Events and Holidays are the Gamble Rogers Folk Festival, Nature & Birding Festival, Memorial Day Weekend, July 4th Fireworks Celebration, San Sebastian Wine Festival, Daytona 500 and TPC at Sawgrass.Let our friendly staff make a reservation for you today. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites St. Augustine/Historical District
Holiday Inn Saint Augustine
Saint Augustine Holiday Inn
Holiday Inn St Augustine

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