The museum offered the creepy entertainment we were hoping for, but we wanted more information on the use of the devices. Reading the reviews here, it sounds like we needed the audio tour - except we didn't know there was one. Not sure if that is because we bought tickets from a third party offsite (at the Old Jail), but it resulted in the tour feeling incomplete.
In terms of the presentation itself.. a high percentage of the descriptions have significant typos; we're baffled that the creators of the collection wouldn't want to pay someone to proofread the descriptions so they have a professional presentation. Also, although we know they were going for a specific ambience, the rooms were really dark. It made it much harder to see and read.
The last note has to do with the other visitors. Several couples brought their toddlers with them; we got to listen to parents explaining the "dead" bodies as "sleeping" and listen to children crying off and on the entire time we were there. This museum is simply not appropriate for young children. Perhaps the museum could consider instituting a required age for attendance?