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All reviews sam snead oak grill mets spring training great hotel i highly recommend this hotel business trip short drive hot tub clean rooms hgi psl property florida accommodations proximity properties convenience
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Reviewed 12 August 2018

This is definitely the Hood Hotel. Inattentive parents with bad kids at the pool. Too much space between the door & floor. Felt like my room was the hallway. Marijuana smell in the hallway. Room priced too high.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Footprints789989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Molly C, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this reviewResponded 13 August 2018

Thank you for taking time to share your feedback regarding your stay with us. I apologize that your experience did not meet your expectations. The team at the Hilton Garden Inn PGA Village prides themselves on providing excellent guest services. When issues are reported, the team acts quickly to resolve the situation so that all of our guests are satisfied. I hope that you will return so that you can see this is not the normal experience at our hotel. Thank you again for taking time to share your comments regarding your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2018 via mobile

I stayed here for 6 nights for a business trip. Check in was very simple and easy. I forgot to bring some toiletries and they were able to help me with that. Also, they have amazing complimentary cookies at the counter and they made extra batches of cookies to please all their cutomers. The hotel is great, also wanted to mention, Austin was so helpful and friendly!

Date of stay: August 2018
Trip type: Travelled on business
Thank Somin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinhard-HGI, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this reviewResponded 28 August 2018

Dear Somin L,

Thank you for taking the time to review us on TripAdvisor, our staff is truly grateful to receive such an outstanding review as it was a pleasure having you with us. I am very glad that our Brighthearted hospitality was able to shine through and exceed your expectations. Comments from our guests enable us to continually improve and are vitally important in helping us achieve our mission to be the first choice of the world’s travelers. I am very glad that you had a pleasant stay with us and we look forward to having you with us during your next visit to Port St. Lucie. If there is anything else I can assist you with, please do not hesitate to ask!

Yours in hospitality,
Reinhard Schneider

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018 via mobile

Very nice and either new or remodeled Hilton Garden Inn. Ashley at the front provided phenomenal service. I had some confusion and issues with checking in and she smiled the entire time and was very friendly and kept a positive attitude while helping me deal with all of the confusion. This Garden Inn Hilton is unique for a garden inn because it has a resort style pool. Although it is a smaller one, it was surprisingly nice to see. I was upgraded to a suite upon check-in and that always makes me happy at the Hilton. The suite has a separate living room with a microwave and refrigerator and sink. One of the things that’s nice about this hotel is it also has the adjustable sleep number beds for the king rooms. It also has a warm, inviting and modern hotel lobby in entrance. For your convenience there is a restaurant called Sam Snead’s that is attached to the hotel. The hotel also provides room service.

Date of stay: July 2018
Thank missmaloym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinhard-HGI, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this reviewResponded 29 July 2018

Dear missmaloym,

Thank you for taking the time to review us on TripAdvisor, our staff is truly grateful to receive such an outstanding review as it was a pleasure having you with us. We will gladly share your feedback with Ashley to remind her that all of her hard work is appreciated. I agree that our suites are rather large and enjoyable allowing you to stretch out an feel at home. I am glad that you made good use of the pool which is often a serene place to recharge. I am also very glad that you had a pleasant stay with us and we look forward to having you with us during your next visit to Port St. Lucie. If there is anything else I can assist you with, please do not hesitate to ask!

Yours in hospitality,
Reinhard Schneider

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Reviewed 23 July 2018

My stay was very good. The staff and service is very nice, professional and attentive.I have previously stayed at this hotel and the area is good for shopping, eating and exploring. I enjoyed the quick getaway.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank tanyaf229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinhard-HGI, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this reviewResponded 29 July 2018

Dear Tanyaf229,

Thank you for taking the time to review us on TripAdvisor, our staff is truly grateful to receive such an outstanding review as it was a pleasure having you with us. Thank you also for coming back to see us as your loyalty speaks volumes when there are so many choices out there. We are constantly monitoring the performance of our hotel against Hilton's high service and quality standards. Comments like these help us improve and are vitally important in helping us achieve our mission to be the first choice of the world’s travelers. I am very glad that you had a pleasant stay with us and we look forward to having you with us during your next visit to Port St. Lucie. If there is anything else I can assist you with, please do not hesitate to ask!

Yours in hospitality,
Reinhard Schneider

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018

Nice location, clean and comfortable rooms. The staff is always very accommodating and friendly. Have always found the food delicious and nicely presented. Thanks for another great stay at your hotel!

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Z8625HWvictoriad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinhard-HGI, General Manager at Hilton Garden Inn at PGA Village / Port St. Lucie, responded to this reviewResponded 29 July 2018

Dear Z8625HWvictoriad,

Thank you for taking the time to review us on TripAdvisor, our staff is truly grateful to receive such an outstanding review as it was a pleasure having you with us. It's great to see that our staff's hard work has been noticed and appreciated. I am very glad that you had a pleasant stay with us and we look forward to having you with us during your next visit to Port St. Lucie. If there is anything else I can assist you with, please do not hesitate to ask!

Yours in hospitality,
Reinhard Schneider

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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