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“Decent stay” 3 of 5 bubbles
Review of Hilton Garden Inn Jacksonville / Ponte Vedra

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Hilton Garden Inn Jacksonville / Ponte Vedra
Certificate of Excellence
Cary, North Carolina
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Decent stay”
3 of 5 bubbles Reviewed 17 July 2012

I stayed here for a couple of days for work. I thought the hotel would be closer to the beach but it is actually about 9 miles away from the beach. The address of the hotel is wrong as well the address for GPS is 1300 Sawgrass Village Drive, Ponte Vedra Beach, FL. The reception staff is really friendly, they do offer complimentary Starbucks coffee. Good selection of books in the waiting area. Gym is decent but is not 24 hours, the location is pretty very close to the PGA Golf Clubhouse. Walking distance to Publix, good restaurants around. The rooms are spacious, but I would carefully inspect for bugs. Overall an okay stay nothing out of the ordinary.

  • Stayed July 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Trupti T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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666 reviews from our community

Traveller rating
    405
    175
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Tallahassee, Florida
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 July 2012

I stayed 3 nights at the Hilton Garden Inn Ponte Vedra/Jax to vacation at Jacksonville beach and visit St Augustine. Location was convenient to both Jacksonville beach and St Augustine along A1A route.
Positives: The lobby was welcoming. The Starbucks coffee, tea, and cookies in lobby was a nice touch. Front desk staff was courteous each day of my stay. My room was clean and spacious. Beds were comfortable. Nice HDTV. Second floor room with balcony was very nice. Cook to-order breakfast and breakfast bar was good at the Great American Grill restaurant in hotel. Fitness center was great and convenient to use. Hotel appearance overall was clean and well kept.

Negatives: There wasn't much negative to say about my stay here. My only comments is that: A/C unit ran loudly. It was great to have a personal thermostat in room unlike most hotels have, but unit was loud. The only reason it didn't keep me awake, was that I travel with ear plugs. And secondly, the room was musty and stuffy and irritated my sinuses, but once I got the A/C at a good temp it helped (room carpet probably needs cleaning).

Overall, I would stay again if I revisited the area again.

Room Tip: Recommend second floor room away from elevators.
See more room tips
  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Latonia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 bubbles Reviewed 19 June 2012

Stayed here for 5 nights while visiting family. Staff was accomodating and nice. Lobby offers coffee and tea, large selection of books, nice sitting area. Pool looked ok but we didn't get a chance to use it. Love the location with stores and grocery in walking distance. However, the rooms were another story. Musty smell to the point we had to buy an air freshener which didn't help much. While using the bathroom one night, we turned the light on and saw several roaches scurrying around!!!! We immediately called the desk and were offered a room change. The second room still had musty smell. No roaches in the bath, but we woke up and saw a very large bug on the window curtains. It is really too bad because the suites they have are configured great and just what we were looking for...sitting area and separate bedroom. Also love the location. But, returning to this hotel is out of the question. Also, the air conditioners are very noisy and the general noise level of guests kept us awake.

  • Stayed June 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank NHIslandGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 14 June 2012

Stayed two nights at HGI whilst visiting Jacksonville for the Scotland v USA soccer game. Hotel was clean and in a good, quiet location that was only a few minutes drive from the main beaches area. Ate breakfast in the neighbouring cafe on the first morning and in the hotel on the second morning. Both were fine.
Room was nice and clean but negatives were the curtains don't pull across the windows so you'd better not want to lie in the next morning in a bright room. Don't think I've ever been in a hotel before that didn't have closing curtains!
Walls are also very thin. There were guests in the room next door that had clearly been at a wedding and although they weren't being outrageous, they were talking loudly about their evening and I heard all about Heather #1, Heather #2 and the men having socks with left and right written on them!!! Eventually had to knock on their door and ask them to pipe down.
There was also an advertisement in the elevator about free tickets to the Brave movie if you stayed a weekend night. I asked about this twice at reception and nobody seemed to know anything about it. Each time the receptionist promised a manager would call me. Nobody ever did. After several other attempts (email, message on facebook, post on facebook page) I eventually got a response and my two tickets (thank you), but it just shouldn't be this difficult.
Overall, it was fine. I'd stay there again (bringing clothes pegs so I could hang towels over the windows!!)

Room Tip: Bring an eye mask to shut out the daylight.
See more room tips
  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lulujambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this review, 15 June 2012
Dear Lulujambo,

Thank you very much for taking the time to write a TripAdvisor review. We strive to provide every guest with an excellent experience at our hotel and sincerely appreciate your feedback.

We are very sorry about the confusion with the "Brave" elevator poster. The details of the offer were admittedly not clear, and the poster has been removed, brand-wide. We also apologize for any difficulty you experienced with our black-out drapes.

And thank you for your generous rating and the comment that you would "stay there again." If you do indeed stay with us again, or if you have any other questions or concerns, please feel free contact me directly at 904-280-1661, extension 1120 or email me at chuck.schoonmaker@hilton.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 13 June 2012

The hotel is ok, your standard HGI. It is clean and updated. Located in a great shopping center with restaurants, Publix, and liquor store. It is located on A1A but not on the beach. There is nothing special to this hotel, nor, nothing poor to report. If you are looking for a run of the mill stay this is it.

  • Stayed July 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank usfny1s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jacksonville / Ponte Vedra

Property: Hilton Garden Inn Jacksonville / Ponte Vedra
Address: 45 PGA Tour Blvd, Ponte Vedra Beach, FL 32082
Phone Number:
Region: United States > Florida > Ponte Vedra Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Ponte Vedra Beach
#2 Business Hotel in Ponte Vedra Beach
#3 Romantic Hotel in Ponte Vedra Beach
Price range (per night): ₹ 8,117 - ₹ 18,280
Hotel Class:3 star — Hilton Garden Inn Jacksonville / Ponte Vedra 3*
Number of rooms: 127
Official Description (provided by the hotel):
Located at the entrance of renowned TPC Sawgrass, minutes from beautiful northeast Florida beaches, the award-winning Hilton Garden Inn in Ponte Vedra Beach offers a unique boutique hotel experience with all the amenities and service you expect from a Hilton hotel. Of our 127 large rooms, 61 are suites, some with jetted tubs. Our unrivaled location in the middle of Florida's First Coast of Golf ensures that we're a golfer's haven, but there's plenty more for our guests to enjoy off the links. Several outstanding restaurants, a spa, and a large variety of upscale shops are within a few minutes' walk in Sawgrass Village. If you're in the mood to explore, stroll the beach at Mickler's Landing, hike Guana River State Park by trail or by kayak, or charter a boat for some offshore fishing at nearby Mayport Naval Station or Vilano Beach. Of course, you don't have to leave our northeast Florida Beaches Area hotel to find something to do. Start your day with our breakfast buffet or your own cooked-to-order breakfast. Take a refreshing dip in our heated outdoor pool or a soak in our heated spa. Get your heart pumping in the complimentary fitness center, or relax by the fireplace in the lobby library with a good book. Complimentary high speed wireless Internet is available throughout the hotel, including the business center. If you're planning a business meeting, conference, a beach wedding or social event, the Hilton Garden Inn can accommodate groups of up to 100 guests in more than 1900 square feet of configurable indoor and outdoor meeting space. Whether it's a golf vacation, a romantic Florida getaway, business travel, or a social event, the Hilton Garden Inn in Jacksonville/Ponte Vedra is your ideal destination. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville / Ponte Vedra Hotel Ponte Vedra Beach
Hilton Ponte Vedra Beach
Ponte Vedra Beach Hilton
Hilton Garden Inn Ponte Vedra

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