We accidently came upon this horrible HOTEL HELL. Long story as to what happened that we ended up there, but less than 5 min's of seeing the room we wanted our money back! They said they have a no return poilicy. They don't let you even see the rooms before paying. The lobby looks pretty and is very deceptive of what real conditons lay in wait for visitors!! We are military and ended up finding the gorgeous Naval lodge on NAS right on the beach and it was only 25 dollars more than this terrible hospitality inn. We ended up spending 2 hours at hotel hell trying to get our money back. While there for that short time we saw nasty little roaches, crusted dried up socks, commode falling off the floor, mildew and mold everywhere, cig butts and old ashes everywhere, carpet not vacumed in ages!! It was sooo gross! Our kids would not take off their shoes or sit down anywhere the whole 2 hours we were there. Our son itches all over, fleas jumped on our little girl, something fell on my head and I looked up to see the roof caving in with insulation. Most of the dressers were gutted with no pull out drawers, wild cats everywhere, stench, and sight of hundreds of garbage bags with flies everywhere. It was absolutely horrendous! People were walking around obviously on drugs. I felt bad for the kids and young teens who told us they lived there, and they told us that head lice was going around. It was heartbreaking to see those children, and they were not monitored by their parents, or other adults. Our kids were begging us to leave in a hurry. After seeing 4 rooms all in the same if not worse condtion and we knew we would have to baricade our doors and feared for our saftey and our car outside we left without a refund. We are going to complain to the better biz B on this place. Just disgusting and I am not even telling you the half of what I saw there!! Oh yeah and when the lady at the desk told us she couldn't help if people smoked when no smoking signs were up I asked her why the rooms still had filth, and cig ashes everwhere in vacant rooms for so long and she said people live here and will go into vacant rooms to smoke. I mean gee don't they clean the rooms daily?? NO! You can see that those rooms go for months maybe longer without being cleaned!! Ick!!
- Official Description (provided by the hotel):
- Walking distance from WalMart Super Center. ... more less
- Reservation Options:
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- Also Known As:
- Hospitality Inn Pensacola Hotel Pensacola
- Hospitality Hotel Pensacola