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All reviews front desk the breakfast area corry station a nice place to stay naval air museum room was clean biscuits and gravy enjoyed our stay bagels complimentary breakfast would stay here again staff was very friendly navy gail hie nas funeral
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Reviewed 12 October 2015 via mobile

Great experience! Good prices. Nice room with no weird smells and all of the finishes you would hope for in a nice room. Decent bed. Very nice and helpful staff. I was just passing through and had a good experience the night before with HI so I used them again. I would stay again with no hesitation.

Stayed: October 2015, travelled solo
2  Thank Jesse L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded 14 October 2015

Thank you for your review and for recommending us to your friends! We look forward to your next stay!

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Reviewed 26 August 2015

This was our second stay. They had a water leak that shut the water off for a little while, didn't really effect us and was back on when we returned. Easy access to naval base and museum. Not to far from the beach, Nice Stay.

Room Tip: Close to Naval Base
  • Stayed: August 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank FlipFlopsandCoconuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Front Office Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded 1 September 2015

Thank you for your review and for choosing to visit our property again! We do our best to make sure that when things like water leaks happen to have them fixed quickly. Thank you for giving us the time to get the problem fixed correctly. We hope to see you again.
Autumn

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Reviewed 12 August 2015 via mobile

On a trip with the family, room was clean, beds were clean, up to date decor. Complementary Breakfast was a plus. only problem was with the shower curtain/ too short water gets everywhere, there were a few hairs in the tub, not ours. Not far from stores.

Stayed: August 2015, travelled with family
Thank Alisha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded 14 August 2015

Thank you for your review. We will make sure maintenance looks at our shower rods to make sure they are at the proper height. We hope to have you stay with us again!

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Reviewed 4 August 2015

We stayed here for a quick beach trip, we really enjoyed the pool and hot tub area. Our room was very nice and a lot bigger than I had expected. We were very pleased with the staff, they were very helpful while we were there. The lady who did breakfast that morning was amazing

  • Stayed: July 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Cindy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded 6 August 2015

Thank you for your review! I am glad that you were able to enjoy our hot tub and pool area! I will pass your compliments on to our staff and we hope to see you again!

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Reviewed 14 July 2015

I'll start at the beginning. The lobby was bright and clean. The girl that checked us in was pleasant but not friendly like we've come to expect at IHG properties. The room seemed OK. Everything worked, mostly. The cable TV would freeze everyone and then on any channel. There was a power outlet that has a broken cover. The window was finger and hand prints all over it (A forensic techs dream). The floor lamp needed to be wiggled to turn on. The night stands were dusty. The tubs drain plug was broken. The tubs hand rail seems to be attached only to the tile and that tile is badly cracked. There is mold spots in the tub's tile grout.
The bed was the best thing about the place. It was very good.
The Business Center, which is in the lobby, was 2 computers and 1 printer. There were no instructions on how to change the printer from one computer to the other. As an I.T. guy it took me less than 5 seconds to figure it out. The normal computer user would have trouble with this as the switching device had no clear markings.
Breakfast. The eggs were hot but watery. The sausage cool. The OJ and cinnamon rolls were great.
It was a good sleep but this place could have been great if the details were worked on.

  • Stayed: July 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank Craigatcraignet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this reviewResponded 17 July 2015

Thank you for your review. We have corrected the floor lamp and gone over with housekeeping proper cleaning procedures to ensure all rooms are cleaned perfectly every time. The business center did have a sign taped to the front of the printer regarding the switch. It has been replaced with a larger print sign. We hope you choose our hotel if you are ever back in our area.

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