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All reviews the location is perfect pleasant stay desk clerk parking lot excellent stay within walking distance recommend this hotel great hotel room was clean hiex dorian swivel funeral property accommodations microwave
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Reviewed 4 weeks ago via mobile

We stayed at this hotel and it was an excellent hotel with a friendly staff. The races my son was doing for the weekend were around the corner and the one was literally across the street Sunday. It was nice to walk to downtown from this hotel. No issues with the room besides the pillows most likely need replaced and the floors were a bit dirty. We actually laid a bath towel down that was wet and when we stepped on it the dirt showed through. My wife actually used that towel to mop the rest of the floor and the towel was almost black. Everything worked pretty well except for the tub faucet assembly being broken from the wall and hard to use. The breakfast was awesome both days and they granted us a late checkout which made it so convenient for the race later in the day. All in all it was a pleasant stay and we will come back. Thanks

Stayed: September 2018, travelled with family
Thank Freeman T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Pensacola Downtown, responded to this reviewResponded 4 weeks ago

You are very welcome and we are glad you enjoyed your stay. We’re always working to improve our product and services and we appreciate you taking the time to share your experiences. There is no excuse for the housekeeping issues that occurred during your stay. We have been working with our staff to ensure these matters are corrected. Thank you for the distinct service you have provided us by sharing your thoughts. Please return again.

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Reviewed 9 September 2018 via mobile

Rooms were very clean, great location, and super nice staff! Beds and breakfast were nice. Almost everything we wanted to do were within walking distance. The pool was very clean and relaxing at the end of a hot southern summer day.

Stayed: September 2018, travelled with family
Thank Camela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Pensacola Downtown, responded to this reviewResponded 10 September 2018

Thank you for complementing our staff and our hotel. We are glad you enjoyed staying with us here at the Holiday Inn Express Pensacola Downtown and want to invite you back again soon.

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Reviewed 4 September 2018 via mobile

We stayed at this hotel in July and enjoyed our trip to Pensacola and this hotel so much we came back 2 months later!

This hotel really has the best location in downtown Pensacola! There are a collection of lovely museums directly across the street. There is no need to move your car from the hotel parking lot. We walked to dinner easily at several different restaurants in just a few minutes.

The hotel staff is welcoming and happy to offer suggestions on things to see, do and places to eat. Sarah is the best! My husband and I walked in the front door to check in and Sarah looked up, smiled, and said "welcome back!". It was so nice she remembered us and was totally unexpected. We booked late and the hotel was sold out online. I called the hotel and DeeDee was so wonderful and found one of their last rooms for us. It's great customer service like this that makes this location exceptional!

The rooms are large with a good sized bathroom as well. It's plenty of space to spread out and relax. Our room both times has been spotless upon our arrival and we'll stocked during our stay.

They serve breakfast too!!! The hot breakfast selection changes daily. You'll be able to find eggs, sausage, cereal, pancakes, cinnamon rolls, toast, muffins, fresh fruit and yogurt... Truly something for everyone. The breakfast area is well run! It is also well stocked and very clean!

Overall we can't wait for our next trip to Pensacola so we can book this hotel! A big thanks to all the staff for another wonderful stay.

Stayed: September 2018, travelled as a couple
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Pensacola Downtown, responded to this reviewResponded 4 September 2018

You are welcome! We appreciate your good review and want to invite you back to stay with us again here at the Holiday Inn Express Pensacola Downtown. We are glad you enjoyed staying with us so much you returned and we look forward to your next visit.

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Reviewed 28 August 2018

Great hotel, great location and wonderful staff.
This is the nicest Holiday Inn Express I have ever seen.
We were in town for a funeral and the accommodations made the weekend a bit more relaxing.
We will stay at this hotel again in the future.

Room Tip: Do not take a first floor room, the windows look out to the pool area.
  • Stayed: August 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Timothy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Pensacola Downtown, responded to this reviewResponded 29 August 2018

We offer our condolences on your loss and we are glad to have given you a little relaxation during this time. We are looking forward to hosting you again. Thank you for taking the time to review our hotel.

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Reviewed 27 August 2018

Very close to the center of downtown Pensacola. Short walk to restaurants, museums, theaters and event venues. Lobby, room, common areas and pool were clean and well maintained. Highly recommend this hotel.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Arnold B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Holiday Inn Express Pensacola Downtown, responded to this reviewResponded 28 August 2018

We are glad our location and our hotel met all your needs. Thank you for your good review and we hope to host you again soon.

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