Considering that $200 a night is very inexpensive for lodging in Palm Beach (especially in-season), my wife and I booked our stay here with pretty modest expectations. But having said that, our stay at Palm Beach Historic Inn was pretty terrible on all counts (other than the fact this is located within walking distance of Worth Avenue).
When we checked in, and the apparently new owners told me that the room we reserved actually would not be available as it was still being painted and remodeled, it was not a big deal to me (for the sake of fairness here, they were moving us to a room that was about $10-$15/night costlier). Check-in also took an inordinate amount of time, as the owners were still trying to find their way around their (apparently new) computer system.
The room looked fairly worn, with the television sitting on top of a small refrigerator, and the blinds were fairly bent up as well. Again, on these counts I was pretty forgiving considering that I wasn't expecting a whole lot for $200/night in Palm Beach.
Later in the evening, we noticed there was a sheet in the lobby for guests to make their "continental breakfast" selection (toast, bagel, juice, coffee), which as the sheet indicated, would be brought up to the room at the time we specified. In short, it never arrived, and we opted to go out for a real breakfast about a half hour after our breakfast was supposed to arrive at our room. By this time, we were pretty disgusted anyway, as the night before had been disturbed by rather persistent thumping, which we had initially blamed on the only other guests staying there. We later discovered it was music coming from the gym that is housed next door and downstairs in the same building as the inn!
Finally, checkout was unbelievably and laughably incompetent, as it took (I'm not exaggerating here) a good 30 minutes to check us out, again due to "computer problems". The person checking me out had to run my credit card through several times (which amazingly showed up on my credit card bill correctly), and when I asked her for an actual bill she told me she didn't have the ability to do that. Moreover, she seemed perplexed that I would be upset over not being able to get a detailed bill of room charges (only one of the credit card slips with the total), especially after she had just run my card through several times!
In summary, it was not the old room with worn fixtures, or the meager breakfast (if you're lucky enough to actually get them to bring it to you) that was most disappointing, but the supremely poor service. I truly hope that management has ironed out the problems I faced, but based on the incompetence and unapologetic nature of the staff that I experienced, I can't recommend this inn.
- Official Description (provided by the hotel):
- The Palm Beach Historic Inn is a 1923 Harvey and Clark, Mediterranean Revival Architecture Historic Landmark building in the heart of downtown Palm Beach FL. Located just footsteps from the Atlantic Ocean, fine dining, and luxury shopping on Worth Avenue. We are a pet friendly facility and accept pets of all sizes! The newly renovated hotel rooms are outfitted with HDTVs and high speed internet access. The hotel offers a light complimentary self-serve continental breakfast featuring locally roasted coffee, juices, toast & bagels, breakfast bars and cereals. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com and Expedia so you can book your Palm Beach Historic Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Palm Beach Historic Hotel Palm Beach
- Palm Beach Historic Inn Florida