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“Huge Disappointment”

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Palm Beach Historic Inn
Ranked #1 of 2 Palm Beach B&B and Inns
Certificate of Excellence
Reviewed 12 February 2006

Considering that $200 a night is very inexpensive for lodging in Palm Beach (especially in-season), my wife and I booked our stay here with pretty modest expectations. But having said that, our stay at Palm Beach Historic Inn was pretty terrible on all counts (other than the fact this is located within walking distance of Worth Avenue).

When we checked in, and the apparently new owners told me that the room we reserved actually would not be available as it was still being painted and remodeled, it was not a big deal to me (for the sake of fairness here, they were moving us to a room that was about $10-$15/night costlier). Check-in also took an inordinate amount of time, as the owners were still trying to find their way around their (apparently new) computer system.

The room looked fairly worn, with the television sitting on top of a small refrigerator, and the blinds were fairly bent up as well. Again, on these counts I was pretty forgiving considering that I wasn't expecting a whole lot for $200/night in Palm Beach.

Later in the evening, we noticed there was a sheet in the lobby for guests to make their "continental breakfast" selection (toast, bagel, juice, coffee), which as the sheet indicated, would be brought up to the room at the time we specified. In short, it never arrived, and we opted to go out for a real breakfast about a half hour after our breakfast was supposed to arrive at our room. By this time, we were pretty disgusted anyway, as the night before had been disturbed by rather persistent thumping, which we had initially blamed on the only other guests staying there. We later discovered it was music coming from the gym that is housed next door and downstairs in the same building as the inn!

Finally, checkout was unbelievably and laughably incompetent, as it took (I'm not exaggerating here) a good 30 minutes to check us out, again due to "computer problems". The person checking me out had to run my credit card through several times (which amazingly showed up on my credit card bill correctly), and when I asked her for an actual bill she told me she didn't have the ability to do that. Moreover, she seemed perplexed that I would be upset over not being able to get a detailed bill of room charges (only one of the credit card slips with the total), especially after she had just run my card through several times!

In summary, it was not the old room with worn fixtures, or the meager breakfast (if you're lucky enough to actually get them to bring it to you) that was most disappointing, but the supremely poor service. I truly hope that management has ironed out the problems I faced, but based on the incompetence and unapologetic nature of the staff that I experienced, I can't recommend this inn.

  • Stayed: December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
8  Thank scottster22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (161)
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144 - 148 of 161 reviews

Reviewed 2 May 2005

I wanted to provide a more updated review. I stayed at the Palm Beach Historic Inn in Feb. 2004 -- right in the middle of the season. The hotel was quiet, pleasant, clean and service was wonderful. Breakfast arrived at my door exactly the time it was ordered. It is conveniently located for walking to Worth Avenue shopping and restaurants (also great for dropping off packages after shopping). There is a very small courtyard; however, I would have liked a place to sit outdoors in the sun rather than walking to the beach.

  • Stayed: February 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Thank marih98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2004

I stayed here for a few days in mid-July 2004. My room was charmingly decorated, clean, well-kept and very quiet. Also extremely affordable for Palm Beach. Breakfast was brought to my room each morning with a smile. The owners are very helpful, but not intrusive if you prefer privacy. Bonus: homemade chocolate chip cookies were left for guests on the second floor landing, plus there is a water cooler to quench your thirst if you forgot to buy a bottle. You can also borrow beach chairs, towels and umbrellas. Lots of magazines and reading material, too. Would highly recommend this inn!

Thank 123456FLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Las Vegas, Nevada
422
Reviewed 5 September 2003

I stayed at the Palm Beach Historic Inn several months ago. It was marvelous. The husband and wife who own/run the establishment are friendly, helpful people. Having heard me say I was in the area to see a particular performer, they presented me with a newspaper clipping that was related to that show. The reception area and the guest rooms are well kept and furnished with charm. Breakfast is served "with a smile". This is the only place I've stayed where I didn't have to present a credit card when I checked in. What a delightful surprise!If you can't afford The Breakers (and I can't!) I would recommend this bed and breakfast to everyone. LOVED it!!!!

1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2016 via mobile
Google Translation

Stayed: August 2016, travelled as a couple
Thank LucMayfair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palm Beach Historic Inn

Address: 365 S County Rd, Palm Beach, FL 33480-4472
Region: United States > Florida > Palm Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Palm Beach
Price Range: ₹ 9,060 - ₹ 21,033 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palm Beach Historic Inn 3*
Number of rooms: 13
Official Description (provided by the hotel):
The Palm Beach Historic Inn is a 1923 Harvey and Clark, Mediterranean Revival Architecture Historic Landmark building in the heart of downtown Palm Beach FL. Located just footsteps from the Atlantic Ocean, fine dining, and luxury shopping on Worth Avenue. We are a pet friendly facility and accept pets of all sizes! The newly renovated hotel rooms are outfitted with HDTVs and high speed internet access. The hotel offers a light complimentary self-serve continental breakfast featuring locally roasted coffee, juices, toast & bagels, breakfast bars and cereals. ... more   less 
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Also Known As:
Palm Beach Historic Hotel Palm Beach
Palm Beach Historic Inn Florida

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