EXTREMELY Noisy. Pool side sand toss games outside our sliding door went on past midnight. Every conversation in the hallways could be heard inside our room. Conversations in rooms could be heard as we passed by in the hallways.
Very limited room amenities when we checked in. From soap (1 bar) to tp (half a roll) to Kleenex (nearly empty) to towels -- Completely inadequate.
Maid service was terrible. The bathroom was barely cleaned in our entire 5 nite stay. The already limited supplies were never replenished properly. We were always gathering replacements ourselves from housekeeping.
Dirty drinking glasses were never removed from our room. Furniture was never dusted (in fact, powder we got on a bedside table one day was never cleaned for DAYS until I finally cleaned it myself.)
Two guest rooms in our party were ant infested. Not just a few ants. INFESTED.
Catering and large party details for our group party were confused. There was no one from the hotel running things & no one advising guests about where to find drinks or food. Guests were left to fend for themselves. Plates & flatware ran out so people who wanted food had to wait. They also had to wait -- sometimes as long as 20 minutes -- for a drink. Not acceptable, particularly for a 2 hour party.
When buying drinks at other times at the tiki bar or lunch at the cafe, and asking the staff to put it on our room, were told rudely "well you have to sign for it.". Perhaps they regularly get stiffed by their clientele? Even so, there are gracious & appropriate ways to let guests know this. NO ONE WE DEALT WITH AT THE HOTEL was trained in this hospitality basic.
All in all, not a pleasant hotel. I would never recommend it, particularly with nicer competitively priced places on lovely nearby Casey Key.
- Official Description (provided by the hotel):
- Welcome to Bentley's Boutique Hotel located in the heart of Osprey, Florida Bentley's Boutique Hotel provides boutique style lodging in Venice/South Sarasota near Gulf Beaches and Award Winning Golf Courses.Choose from standard upscale king or two double bedded rooms or oversized executive suites and honeymoon suites many with private poolside balconies. Our new full service Sarasota Venice area hotel boasts: Hot Breakfast Available in our Restaurant , Free Business Center, Brasserie 41, Lono Tiki Bar & Grill, Underground Lounge, Ballroom & Meeting Space Seating up to 150 People, Free Transportation to Nokomis Beach. ... more less
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